AI agents that answer customer questions by email, chat and WhatsApp, and know when to hand off to a person.
6 use cases so far.
A voice agent takes phone orders from a live menu, suggests add-ons, adds tax and reads back the total, then the order appears in a Google Sheet the kitchen watches.
A WhatsApp agent answers salon clients any time, checks the schedule in Google Sheets, books, moves or cancels appointments, and sends 24-hour reminders to cut no-shows.
The owner of a 15-person field service business has an agent write a thank-you and review-link email after every closed job. Reviews went from about 2 to 8-10 a month. It also chases late invoices and sorts the inbox.
A 12-person CPA firm sent reminders by text that know which documents each client is still missing, cutting the wait for documents from 19 days to 6.
A Reddit thread on using Claude to answer Shopify store emails. The advice is to load your real policies, let it handle 'where's my order' and returns, and send refunds and disputes to a person.
An online shop has Gorgias' AI agent fully handle about 28% of support tickets and reply much faster than the team's average.