ZPG Companies, a property manager in Minneapolis–St. Paul, lost both its leasing call center and its emergency maintenance dispatch overnight. It moved calls for its properties and main office to an AI receptionist that asks leasing and maintenance questions and sends each call to the office staff.
Business type: Real estate. Tool used: Upfirst (AI receptionist). Result: The general manager says every call now gets answered, at less than a traditional answering service, without hiring more staff.
Source: Upfirst case study (Company case study) · Added Tue, Oct 20 · Last updated 2026-10-20
The general manager says every call now gets answered, at less than a traditional answering service, without hiring more staff. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [Property Company]. For leasing calls, ask which property, move-in date, budget and number of bedrooms, then offer a tour time. For maintenance calls, get the unit, the problem and whether it's an emergency (no heat, flooding, no water). Send emergencies to the on-call phone right away.
A property management company's building manager took every tenant call himself. A voice agent now answers each maintenance call, asks what's wrong and how urgent it is, logs it in the CRM, creates a task by trade, and sends emergencies to the manager's cell in seconds.
A voice agent takes phone orders from a live menu, suggests add-ons, adds tax and reads back the total, then the order appears in a Google Sheet the kitchen watches.
An agent texts each new lead from Facebook, the website or email within seconds, asks about budget, timing and financing, books a showing if they're ready, and follows up later if not.