An online shop has Gorgias' AI agent fully handle about 28% of support tickets and reply much faster than the team's average.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
Answer order-status and return questions using the order data and our policy. Hand off to a person if the customer is upset, asks for an exception, or mentions a damaged or unsafe product.
A voice agent takes phone orders from a live menu, suggests add-ons, adds tax and reads back the total, then the order appears in a Google Sheet the kitchen watches.
A WhatsApp agent answers salon clients any time, checks the schedule in Google Sheets, books, moves or cancels appointments, and sends 24-hour reminders to cut no-shows.
The owner of a 15-person field service business has an agent write a thank-you and review-link email after every closed job. Reviews went from about 2 to 8-10 a month. It also chases late invoices and sorts the inbox.