Finish vet records before checkout and log callbacks automatically with AI
Quick answer
Ark Life Veterinary is a busy clinic in Gravesend, Brooklyn, New York. The owner used to spend about three hours at the end of the day writing notes, and phone callbacks left no record. Now he records the whole appointment and Talkatoo writes the SOAP note, splitting two-pet visits into two notes. He makes callbacks through the app, which writes a transcript and summary of each call. He also uses the AI to draft discharge instructions and translate them into Russian for clients who need it.
Business type: Clinics, dental & vet. Tool used: Talkatoo (Auto-SOAP, Call Summary, AI Assistant). Result: The owner says he no longer writes for three hours at the end of the day and finishes the record before checkout. He says reviewing the summaries helps him catch services he might have missed when billing. No other numbers are given. Published by the tool maker.
Source: Talkatoo (Company case study) · Added Fri, Oct 30 · Last updated 2026-10-30
Record the full appointment in the app and let the AI write the SOAP note.
Paste the finished note into your practice software before the client checks out.
Make client callbacks through the app so each call gets a written summary.
Check the AI summaries when billing to catch services you might have missed.
Use the AI assistant to draft discharge notes and translate them when needed.
Result
The owner says he no longer writes for three hours at the end of the day and finishes the record before checkout. He says reviewing the summaries helps him catch services he might have missed when billing. No other numbers are given. Published by the tool maker. (as reported by the source)
Ark Life Veterinary is a busy clinic in Gravesend, Brooklyn, New York. The owner used to spend about three hours at the end of the day writing notes, and phone callbacks left no record. Now he records the whole appointment and Talkatoo writes the SOAP note, splitting two-pet visits into two notes. He makes callbacks through the app, which writes a transcript and summary of each call. He also uses the AI to draft discharge instructions and translate them into Russian for clients who need it.
Which tool did they use?
Talkatoo (Auto-SOAP, Call Summary, AI Assistant).
What was the result?
The owner says he no longer writes for three hours at the end of the day and finishes the record before checkout. He says reviewing the summaries helps him catch services he might have missed when billing. No other numbers are given. Published by the tool maker. (as reported by the source)
How did they set it up?
Record the full appointment in the app and let the AI write the SOAP note. Paste the finished note into your practice software before the client checks out. Make client callbacks through the app so each call gets a written summary.
Answers come only from the source. Questions it doesn't answer are left out.
Starter prompt
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
Write discharge instructions for [pet name] at [clinic] in plain English, then translate them into [language]. Include medicines, doses, what to watch for and when to call us.
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Hefner Road Animal Hospital has served Oklahoma City for more than 25 years. As it grew, paperwork took over. It moved to Digitail and started with two things: online booking with digital intake forms, and AI dictation, where doctors talk during and after the exam and the AI turns it into a structured SOAP note. After visits, the AI also writes record summaries and discharge notes for clients.
Woodruff Vet Services is a small mixed-animal practice in Tomahawk, Alberta, opened in 2022 by a vet with 20+ years of experience, with 3 to 4 support staff. The AI listens to appointments and fills in the medical record, skipping small talk. Before visits, an AI intake chat in the clinic's app asks owners about the problem and sums it up. Staff also use it to summarize phone calls, draft emails and get case summaries before appointments.
Mill Brook Animal Clinic is a small full-service vet hospital in Arlington, Massachusetts. Patient notes used to live on paper and an old server crashed often. After switching to Digitail, the medical director dictates SOAP notes and discharge advice to the AI, uses it to draft client emails that explain hard diagnoses in plain words (even translating discharge instructions into Portuguese for a Brazilian client), and uses AI phone call summaries to keep a full history.
