5 real use cases on this site use Smith.ai. They come from clinics & dental (3), law firms (1), accountants & bookkeepers (1) and salons & spas (1).
The jobs it does most here: answering calls (5), lead follow-up (3), customer support (2) and scheduling & bookings (1). Sources: 5 company case studies.
Every result below is what the linked source reports. Company case studies are written by the tool maker, so read them with that in mind.
Make Smith.ai? Sponsor this site and reach the small business owners reading these examples. Paid spots are always labeled Sponsored.
Make Smith.ai? Sponsor this siteO'Connor Cadiz Accident & Injury Law is a personal injury firm outside Chicago. It had no after-hours or weekend coverage, and even a lunch break could mean a missed call. It started with live receptionists, then switched to an AI receptionist with its own FAQs and call flows that collects intake details from qualified callers.
Dat Cao runs Native Physical Therapy, a solo practice in Annapolis, Maryland that treats athletes. Many people prefer to call with questions, usually while he is with a patient. An AI receptionist now answers, asks what the pain is stopping them from doing, blocks spam and emails him a summary within seconds.
The Tax Chick.PRO is a small tax and bookkeeping firm in Houston. Many calls went to voicemail because there was no one to answer while client work was going on, and hiring a receptionist wasn't affordable. After a human answering service disappointed them, they set up an AI receptionist the same day.
The Pet Pad is a small vet clinic for small and exotic animals in Kearney, Nebraska, with a team of three and a half people. The owner was also receptionist and vet assistant, and the phone always rang mid-surgery. An AI receptionist now picks up overflow calls, gathers details and emails a summary marked by priority.
Mirelle Institute for Anti-Aging Medicine is a boutique med spa in Manasquan, New Jersey, run by a nurse practitioner. Its last AI receptionist sounded robotic and dropped calls. The new one qualifies leads from Google Ads, books through booking links, explains the $50 appointment deposit and lets callers ask for a live person anytime.