Midnight Cookie Co. bakes cookies for the Seattle area from seven shops. Calls were slipping through the cracks across locations. It put Goodcall's AI phone agents on its lines to answer questions, track what callers want and send real-time alerts for calls that need a person.
Business type: Restaurants & cafés. Tool used: Goodcall (AI phone agent). Result: Goodcall reports a 12x ROI on activated calls, a 74% interaction rate on more than 7,000 calls, and call-backs in under 15 minutes. These numbers come from Goodcall's own case study.
Source: Goodcall (Company case study) · Added Mon, Nov 2 · Last updated 2026-11-02
Goodcall reports a 12x ROI on activated calls, a 74% interaction rate on more than 7,000 calls, and call-backs in under 15 minutes. These numbers come from Goodcall's own case study. (as reported by the source)
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Midnight Cookie Co. bakes cookies for the Seattle area from seven shops. Calls were slipping through the cracks across locations. It put Goodcall's AI phone agents on its lines to answer questions, track what callers want and send real-time alerts for calls that need a person.
Goodcall (AI phone agent).
Goodcall reports a 12x ROI on activated calls, a 74% interaction rate on more than 7,000 calls, and call-backs in under 15 minutes. These numbers come from Goodcall's own case study. (as reported by the source)
Put the AI agent on each location's phone line. Load each shop's hours, address, menu and delivery options. Set alerts for calls that need a person, like big orders or complaints.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [bakery], which has [number] shops in [area]. Give hours, addresses and delivery options for the right shop. For large or custom orders and complaints, take the caller's name, number and details and say a manager will call back within 15 minutes.
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A voice agent takes phone orders from a live menu, suggests add-ons, adds tax and reads back the total, then the order appears in a Google Sheet the kitchen watches.
A Dallas fast-casual Mexican restaurant gets 45% of its sales by phone, and about 85% of callers order in Spanish. Staff had to choose between the line and the phone, losing 10 to 15% of phone orders. With a Spanish and English voice agent, the owner says phone orders tripled.
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