Wainright & Wassel DDS is a busy dental office with very high call volume. Its Director of Operations put Weave's AI receptionist inside the phone tree only for FAQs and general questions, like appointment times and hours. The AI tells callers it's an AI. Call summaries go into the patient's record automatically.
Business type: Clinics, dental & vet. Tool used: Weave AI Receptionist. Result: Weave reports that over 90 days the AI handled 650+ calls, had a 93.4% interaction rate and created 150 follow-up tasks for the front desk. A staff member says it takes a lot of the 'filler' calls. These are Weave's figures.
Source: Weave (Company case study) · Added Mon, Nov 2 · Last updated 2026-11-02
Weave reports that over 90 days the AI handled 650+ calls, had a 93.4% interaction rate and created 150 follow-up tasks for the front desk. A staff member says it takes a lot of the 'filler' calls. These are Weave's figures. (as reported by the source)
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Guide: AI receptionist for dental offices: real examples and how to set one up
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Wainright & Wassel DDS is a busy dental office with very high call volume. Its Director of Operations put Weave's AI receptionist inside the phone tree only for FAQs and general questions, like appointment times and hours. The AI tells callers it's an AI. Call summaries go into the patient's record automatically.
Weave AI Receptionist.
Weave reports that over 90 days the AI handled 650+ calls, had a 93.4% interaction rate and created 150 follow-up tasks for the front desk. A staff member says it takes a lot of the 'filler' calls. These are Weave's figures. (as reported by the source)
Pick a narrow job for the AI, like hours and 'when's my appointment' questions. Put it in your phone tree as the first stop for those calls. Have it say up front that it's an AI.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer routine calls for [dental office]. Say you're an AI assistant. Answer questions about hours, location and appointment times. For anything about treatment, billing or pain, take a message and say a team member will call back.
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Hearthstone Animal Clinic, a one-vet practice in northwest Houston with three support staff, has an AI receptionist pick up when the phone rings over 18 seconds, after hours and on half-days. It sends refill links and new-client forms by text, answers price questions, and handles hard calls like end-of-life care with care.
The Flossery, a three-dentist practice in Waltham, Massachusetts, dropped a human answering service that cost more and took wrong phone numbers. The AI answers patient questions, takes their details, texts new patient policies, and tags each call so the front desk can see which ones are scheduling requests.
The Pet Pad is a small vet clinic for small and exotic animals in Kearney, Nebraska, with a team of three and a half people. The owner was also receptionist and vet assistant, and the phone always rang mid-surgery. An AI receptionist now picks up overflow calls, gathers details and emails a summary marked by priority.