Mootz Pizzeria + Bar in downtown Detroit gets about 95 calls a day, and more than 100 on weekends. Taking orders by phone tied up staff, so it had stopped and sent callers to the website, which often ended in a hang-up. An AI agent now answers wait-time questions and takes phone orders into Toast, paid before pickup.
Business type: Restaurants & cafés. Tool used: Maple (voice AI). Result: At its pace so far, it takes about 3,500 phone orders a year worth about $138,000, and saves the team about 21 hours a week on the phone. These yearly figures come from Maple's own call and order records.
Source: Maple case study (Company case study) · Added Fri, Oct 23 · Last updated 2026-10-23
At its pace so far, it takes about 3,500 phone orders a year worth about $138,000, and saves the team about 21 hours a week on the phone. These yearly figures come from Maple's own call and order records. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: AI phone ordering for restaurants: real examples and how to set it up
Mootz Pizzeria + Bar in downtown Detroit gets about 95 calls a day, and more than 100 on weekends. Taking orders by phone tied up staff, so it had stopped and sent callers to the website, which often ended in a hang-up. An AI agent now answers wait-time questions and takes phone orders into Toast, paid before pickup.
Maple (voice AI).
At its pace so far, it takes about 3,500 phone orders a year worth about $138,000, and saves the team about 21 hours a week on the phone. These yearly figures come from Maple's own call and order records. (as reported by the source)
Connect the AI agent to your POS (here, Toast). Have it answer the common questions, like the wait time. Let it take phone orders and take payment before pickup.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [Restaurant]. If someone asks about the wait, tell them it's [wait time]. Take pickup orders from this menu only: [menu], take payment, and send the order to our POS. If they need a manager or a large catering order, transfer the call.
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A voice agent takes phone orders from a live menu, suggests add-ons, adds tax and reads back the total, then the order appears in a Google Sheet the kitchen watches.
A Dallas fast-casual Mexican restaurant gets 45% of its sales by phone, and about 85% of callers order in Spanish. Staff had to choose between the line and the phone, losing 10 to 15% of phone orders. With a Spanish and English voice agent, the owner says phone orders tripled.
Rayo's Pizza in Hayward, California lost about 3 to 4 orders a day when a second call came in and callers hung up on hold. An AI now answers up to 10 calls at once and takes payment over the phone, so pickup is grab and go. It took 60 Super Bowl orders in 5 hours.