Thomas Davenport runs the Davenport Firm in Pineville, Louisiana with one assistant. He was paying an answering service that wasn't working, and when his assistant was out, the phones fell on him. Now an AI receptionist asks callers about their situation, takes messages, and lets him decide what's urgent and what can wait until morning.
Business type: Law firms. Tool used: Upfirst (AI receptionist). Result: He had been paying $1,000 to $2,500 a month for his old answering service and now has a reliable backup for the first time, he says.
Source: Upfirst case study (Company case study) · Added Wed, Oct 21 · Last updated 2026-10-21
He had been paying $1,000 to $2,500 a month for his old answering service and now has a reliable backup for the first time, he says. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [Law Firm]. Ask the caller's name, phone number, and a short description of their legal issue. Ask if they have a court date or deadline coming up. Don't give legal advice. Tell them [Attorney] will review the message and call back.
A law firm uses an AI intake agent so no calls are missed. It reports about 15 hours saved a week and good results from passing qualified callers straight to staff.
A Charlotte, NC traffic and criminal defense firm swapped its answering service for a Retell AI voice receptionist that screens callers and creates matters in Lawmatics. From Feb 23 to May 17, 2026 it created 108 qualified traffic matters; 57 got a quote and 14 signed.
A solo personal injury attorney in Phoenix used AI intake instead of hiring staff: it answers after hours, logs every lead in the CRM and scores it. Over three months, leads went from 42 to 78 a month, signed cases from 6 to 11, and missed calls from 27% to 3%.