Take restaurant phone orders in Spanish and English with a voice agent

A Dallas fast-casual Mexican restaurant gets 45% of its sales by phone, and about 85% of callers order in Spanish. Staff had to choose between the line and the phone, losing 10 to 15% of phone orders. With a Spanish and English voice agent, the owner says phone orders tripled.

How they set it up

1. Check how many orders come by phone and in which languages.
2. Pick a voice agent that sounds natural in your callers' language. The owner chose based on how it sounded.
3. Load your full menu and add-ons so it can suggest extras.
4. Let staff serve the people in line while the agent takes every call.

Result

Phone orders tripled, the owner says. One-star reviews about unanswered phones stopped within days, and upsells (like churros) went up. (as reported by the source)

Guide: AI receptionist for small business: real examples and how to set one up

Starter prompt

Our own prompt for copying this setup. Swap in your details. Not quoted from the source.

You take phone orders for [Restaurant] in English or Spanish, matching the caller. Use only items and prices from our menu. Never rush the caller. Suggest one add-on that fits the order. Read back the full order and total, and give a pickup time.