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Let an AI agent resolve a share of store support tickets
An online shop has Gorgias' AI agent fully handle about 28% of support tickets and reply much faster than the team's average.
I want this· Gorgias case study · Company case study
Gorgias AI Agent for small businesses: real examples
2 real use cases on this site use Gorgias AI Agent. They come from online stores (2).
The jobs it does most here: customer support (2) and email (1). Sources: 2 company case studies.
Every result below is what the linked source reports. Company case studies are written by the tool maker, so read them with that in mind.
For tool makers
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Answer online store questions 24/7 with an AI agent while support is closed
A family-owned French clothing brand with two support agents working 7 AM to 2 PM added an AI agent to answer common questions around the clock. Within 3 months it handled 48% of tickets, beating a 30% goal, with a 22-second average first reply and no new hires.
I want this· Gorgias customer story · Company case study