Run a one-vet practice with AI visit notes and an AI chat check-in
Quick answer
Woodruff Vet Services is a small mixed-animal practice in Tomahawk, Alberta, opened in 2022 by a vet with 20+ years of experience, with 3 to 4 support staff. The AI listens to appointments and fills in the medical record, skipping small talk. Before visits, an AI intake chat in the clinic's app asks owners about the problem and sums it up. Staff also use it to summarize phone calls, draft emails and get case summaries before appointments.
Business type: Clinics, dental & vet. Tool used: Digitail (Tails AI). Result: The owner estimates the AI saves her about 5 to 10 minutes per appointment, records no longer pile up, and the team adopted it in under a week. Published by the tool maker.
Source: Digitail (Company case study) · Added Fri, Oct 30 · Last updated 2026-10-30
Win the team over with a mock appointment, then compare the AI's note with what was said.
Record appointments and let the AI fill in the medical record.
Turn on the AI check-in chat so owners describe the problem before they arrive.
Ask the AI for a quick history summary just before each patient comes in.
Let techs and front desk use it for call summaries and client emails.
Result
The owner estimates the AI saves her about 5 to 10 minutes per appointment, records no longer pile up, and the team adopted it in under a week. Published by the tool maker. (as reported by the source)
Woodruff Vet Services is a small mixed-animal practice in Tomahawk, Alberta, opened in 2022 by a vet with 20+ years of experience, with 3 to 4 support staff. The AI listens to appointments and fills in the medical record, skipping small talk. Before visits, an AI intake chat in the clinic's app asks owners about the problem and sums it up. Staff also use it to summarize phone calls, draft emails and get case summaries before appointments.
Which tool did they use?
Digitail (Tails AI).
What was the result?
The owner estimates the AI saves her about 5 to 10 minutes per appointment, records no longer pile up, and the team adopted it in under a week. Published by the tool maker. (as reported by the source)
How did they set it up?
Win the team over with a mock appointment, then compare the AI's note with what was said. Record appointments and let the AI fill in the medical record. Turn on the AI check-in chat so owners describe the problem before they arrive.
Answers come only from the source. Questions it doesn't answer are left out.
Starter prompt
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
Before [pet name]'s visit at [clinic], summarize the medical history in five bullet points: current medicines, allergies, past problems, last vaccines, and anything from recent calls.
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Hefner Road Animal Hospital has served Oklahoma City for more than 25 years. As it grew, paperwork took over. It moved to Digitail and started with two things: online booking with digital intake forms, and AI dictation, where doctors talk during and after the exam and the AI turns it into a structured SOAP note. After visits, the AI also writes record summaries and discharge notes for clients.
Ark Life Veterinary is a busy clinic in Gravesend, Brooklyn, New York. The owner used to spend about three hours at the end of the day writing notes, and phone callbacks left no record. Now he records the whole appointment and Talkatoo writes the SOAP note, splitting two-pet visits into two notes. He makes callbacks through the app, which writes a transcript and summary of each call. He also uses the AI to draft discharge instructions and translate them into Russian for clients who need it.
Mill Brook Animal Clinic is a small full-service vet hospital in Arlington, Massachusetts. Patient notes used to live on paper and an old server crashed often. After switching to Digitail, the medical director dictates SOAP notes and discharge advice to the AI, uses it to draft client emails that explain hard diagnoses in plain words (even translating discharge instructions into Portuguese for a Brazilian client), and uses AI phone call summaries to keep a full history.
