AI agents that draft follow-ups, reminders and replies so the inbox stops running your day.
4 use cases so far.
The owner of a 15-person field service business has an agent write a thank-you and review-link email after every closed job. Reviews went from about 2 to 8-10 a month. It also chases late invoices and sorts the inbox.
Leads from portals, forms and social go into HubSpot, get an instant AI qualifying reply, and go to the best-fit agent with a briefing. First-contact time dropped from about 6 hours to under 30 minutes.
A 12-person CPA firm sent reminders by text that know which documents each client is still missing, cutting the wait for documents from 19 days to 6.
A Reddit thread on using Claude to answer Shopify store emails. The advice is to load your real policies, let it handle 'where's my order' and returns, and send refunds and disputes to a person.