4 real use cases on this site use Maple. They come from restaurants & cafés (4).
The jobs it does most here: answering calls (4) and customer support (1). Sources: 4 company case studies.
Every result below is what the linked source reports. Company case studies are written by the tool maker, so read them with that in mind.
Make Maple? Sponsor this site and reach the small business owners reading these examples. Paid spots are always labeled Sponsored.
Make Maple? Sponsor this siteA Long Island bagel shop gets a steady stream of small call-ahead orders. A voice agent now puts them straight into its Clover POS, while catering and future-day orders go to a person. At its pace so far, that's about 9,500 phone orders a year worth about $125,000.
Mootz Pizzeria + Bar in downtown Detroit gets about 95 calls a day, and more than 100 on weekends. Taking orders by phone tied up staff, so it had stopped and sent callers to the website, which often ended in a hang-up. An AI agent now answers wait-time questions and takes phone orders into Toast, paid before pickup.
Bowlzeye is a teriyaki and Asian fusion bowl counter in Clovis, California, run by a husband and wife. Every call pulled one of them away from the counter, some phone orders were never picked up, and catering orders went to the owner's cell phone. An AI agent now answers every call and sends each order into Square, paid first, including tray orders.
Forsyth Seafood Market & Cafe in Winston-Salem, North Carolina is a fish market and a 100-seat seafood cafe, now in its 43rd year. About three quarters of the cafe's business is takeout, and many older regulars have always called in. An AI agent now answers in plain conversation, takes orders into Toast, and hands the call to staff when a caller asks for a person.