Garden Springs Dental, a general dental practice in Lexington, Kentucky, used to start every day with staff listening to voicemails. Now an AI assistant named "Katie" texts missed callers right away, handles new patient questions, and sends the team an email summary of each conversation. The practice manager was worried patients would dislike the AI, but says very few have raised concerns.
Business type: Clinics & dental. Tool used: Resonate AI. Result: In 30 days the source reports 338 missed calls handled, 19 new patients captured and 130+ existing patients helped.
Source: Resonate AI case study (Company case study) · Added Tue, Oct 27 · Last updated 2026-10-27
In 30 days the source reports 338 missed calls handled, 19 new patients captured and 130+ existing patients helped. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Garden Springs Dental, a general dental practice in Lexington, Kentucky, used to start every day with staff listening to voicemails. Now an AI assistant named "Katie" texts missed callers right away, handles new patient questions, and sends the team an email summary of each conversation. The practice manager was worried patients would dislike the AI, but says very few have raised concerns.
Resonate AI.
In 30 days the source reports 338 missed calls handled, 19 new patients captured and 130+ existing patients helped. (as reported by the source)
Turn on an AI text-back for every missed call. Give it your new patient questions and common answers. Send all summaries to one team email instead of voicemail.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
Write a friendly text our dental office can send right after a missed call. Ask how we can help, offer to book a visit, and say a team member will follow up. Keep it short.
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Hearthstone Animal Clinic, a one-vet practice in northwest Houston with three support staff, has an AI receptionist pick up when the phone rings over 18 seconds, after hours and on half-days. It sends refill links and new-client forms by text, answers price questions, and handles hard calls like end-of-life care with care.
The Flossery, a three-dentist practice in Waltham, Massachusetts, dropped a human answering service that cost more and took wrong phone numbers. The AI answers patient questions, takes their details, texts new patient policies, and tags each call so the front desk can see which ones are scheduling requests.
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