Answer a vet clinic's overflow calls, refill requests and new-client forms with AI

How they set it up

1. Set it to answer only when the phone rings more than 18 seconds, after hours and on half-days.
2. Fill its knowledge base with hours, prices, prescription refills and new-client forms.
3. Write gentle answers for sensitive calls, like euthanasia.
4. Email every call summary to the receptionist.
5. Use Zapier to post instant alerts in Slack for refills and upset callers.

Result

The clinic is no longer missing important calls or leaving clients on hold. Refill links go out in under 30 seconds, and the receptionist knows right away when a refill or an upset caller needs her. No other numbers are given. (as reported by the source)

Guide: AI receptionist for small business: real examples and how to set one up

Starter prompt

Our own prompt for copying this setup. Swap in your details. Not quoted from the source.

You answer calls for [Vet Clinic] when the front desk is busy. Answer questions about hours and prices from our list. For prescription refills, text the refill link. For new clients, text the new-client form. Never give medical advice. If a pet may be in danger, tell the caller to come in or call [emergency clinic] now. Be gentle and kind on calls about end-of-life care.