Natchez Trace Veterinary Services is a vet practice in the Nashville and Franklin, Tennessee area. After-hours calls used to go to voicemail, and the owner says they lost clients that way. PupPilot's AI now answers those calls, looks up the pet's medical record, follows the clinic's own protocols and escalates urgent cases.
Business type: Clinics & dental. Tool used: PupPilot. Result: PupPilot reports 67% fewer missed after-hours calls. The owner says every call now gets answered with real medical context.
Source: PupPilot (Company case study) · Added Thu, Oct 29 · Last updated 2026-10-29
PupPilot reports 67% fewer missed after-hours calls. The owner says every call now gets answered with real medical context. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Natchez Trace Veterinary Services is a vet practice in the Nashville and Franklin, Tennessee area. After-hours calls used to go to voicemail, and the owner says they lost clients that way. PupPilot's AI now answers those calls, looks up the pet's medical record, follows the clinic's own protocols and escalates urgent cases.
PupPilot.
PupPilot reports 67% fewer missed after-hours calls. The owner says every call now gets answered with real medical context. (as reported by the source)
Connect the AI to your phone line and practice records. Write down your after-hours protocols and what counts as an emergency. Have it page the on-call vet or send clients to the ER for urgent cases.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer after-hours calls for [clinic]. Look up the pet by the caller's number. Follow our protocols in [document]: for emergencies like trouble breathing, seizures or poisoning, give the ER's address and alert [on-call vet]. For routine questions, answer from our FAQ or take a message for the morning. Never diagnose.
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Hearthstone Animal Clinic, a one-vet practice in northwest Houston with three support staff, has an AI receptionist pick up when the phone rings over 18 seconds, after hours and on half-days. It sends refill links and new-client forms by text, answers price questions, and handles hard calls like end-of-life care with care.
The Flossery, a three-dentist practice in Waltham, Massachusetts, dropped a human answering service that cost more and took wrong phone numbers. The AI answers patient questions, takes their details, texts new patient policies, and tags each call so the front desk can see which ones are scheduling requests.
The Pet Pad is a small vet clinic for small and exotic animals in Kearney, Nebraska, with a team of three and a half people. The owner was also receptionist and vet assistant, and the phone always rang mid-surgery. An AI receptionist now picks up overflow calls, gathers details and emails a summary marked by priority.