ZO Skin Centre Dallas is a skin and aesthetics clinic. Its front desk was swamped by calls, texts, social DMs and walk-ins. In May 2024 it switched on Podium's AI Employee, Avery, which replies to messages, answers questions and qualifies leads, including every message that comes in after hours.
Business type: Salons & spas. Tool used: Podium AI Employee (Avery). Result: In its first 30 days the source reports the AI handled 28% of all messages and 100% of after-hours messages, with an average reply time under 1 minute, 71% faster responses and 40% more conversions. Published by the tool maker.
Source: Podium (Company case study) · Added Fri, Oct 30 · Last updated 2026-10-30
In its first 30 days the source reports the AI handled 28% of all messages and 100% of after-hours messages, with an average reply time under 1 minute, 71% faster responses and 40% more conversions. Published by the tool maker. (as reported by the source)
More businesses doing this job: Which AI tools answer customers after hours for small businesses
ZO Skin Centre Dallas is a skin and aesthetics clinic. Its front desk was swamped by calls, texts, social DMs and walk-ins. In May 2024 it switched on Podium's AI Employee, Avery, which replies to messages, answers questions and qualifies leads, including every message that comes in after hours.
Podium AI Employee (Avery).
In its first 30 days the source reports the AI handled 28% of all messages and 100% of after-hours messages, with an average reply time under 1 minute, 71% faster responses and 40% more conversions. Published by the tool maker. (as reported by the source)
Connect your texts, web chat and social DMs to one inbox. Turn on the AI to reply to new messages, starting with after-hours. Give it your treatments, prices and booking rules so it can qualify leads.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You reply to messages for [med spa]. Answer questions about treatments using this list: [treatments and prices]. Ask what they want to improve and when they're free, then offer a consult time. If they ask medical questions, say a provider will follow up.
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Aspire MedSpa & Beauty Bar was losing leads to slow replies. It set up custom playbooks in Podium's Avery 2.0 that copy the way its front desk talks to patients, so the AI's texts guide people into personal consultations and treatment plans.
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