Aspire MedSpa & Beauty Bar was losing leads to slow replies. It set up custom playbooks in Podium's Avery 2.0 that copy the way its front desk talks to patients, so the AI's texts guide people into personal consultations and treatment plans.
Business type: Salons & spas. Tool used: Podium AI Employee (Avery 2.0). Result: The owner says the AI matches the very specific way they talk to patients. The source mentions appointments set in 30 days but doesn't show a number.
Source: Podium (Company case study) · Added Fri, Oct 30 · Last updated 2026-10-30
The owner says the AI matches the very specific way they talk to patients. The source mentions appointments set in 30 days but doesn't show a number. (as reported by the source)
Aspire MedSpa & Beauty Bar was losing leads to slow replies. It set up custom playbooks in Podium's Avery 2.0 that copy the way its front desk talks to patients, so the AI's texts guide people into personal consultations and treatment plans.
Podium AI Employee (Avery 2.0).
The owner says the AI matches the very specific way they talk to patients. The source mentions appointments set in 30 days but doesn't show a number. (as reported by the source)
Write down how your front desk talks to patients: tone, questions and phrases. Turn that into playbooks for the AI. Let the AI reply to new texts right away and guide people to a consult.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
Reply to new texts for [med spa] in our voice: warm, short, no pressure. Ask what they'd like to change, explain the consult, and offer two times. Always sign off as [front desk name] from [med spa].
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ZO Skin Centre Dallas is a skin and aesthetics clinic. Its front desk was swamped by calls, texts, social DMs and walk-ins. In May 2024 it switched on Podium's AI Employee, Avery, which replies to messages, answers questions and qualifies leads, including every message that comes in after hours.
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