A Reddit thread on using Claude to answer Shopify store emails. The advice is to load your real policies, let it handle 'where's my order' and returns, and send refunds and disputes to a person.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
Using our shipping and return policies below and this order's details, draft a reply to the customer. If they ask for a refund, a chargeback, or anything about safety, don't answer; flag it for me.
A voice agent takes phone orders from a live menu, suggests add-ons, adds tax and reads back the total, then the order appears in a Google Sheet the kitchen watches.
A WhatsApp agent answers salon clients any time, checks the schedule in Google Sheets, books, moves or cancels appointments, and sends 24-hour reminders to cut no-shows.
The owner of a 15-person field service business has an agent write a thank-you and review-link email after every closed job. Reviews went from about 2 to 8-10 a month. It also chases late invoices and sorts the inbox.