VVW Aesthetics is an aesthetics boutique in Reno, Nevada, owned by Terri Ogden. As it grew, the team was tired of juggling separate tools. It moved to one Podium inbox for every call, text and social message, with the AI Employee covering leads 24/7.
Business type: Salons & spas. Tool used: Podium AI Employee (Avery). Result: Podium reports an average response time under 1 minute, 24/7 lead coverage with the AI Employee, and three tools cut to one. The owner says, 'We made the right decision to go from three separate platforms to just one.' Reported in Podium's case study.
Source: Podium (Company case study) · Added Tue, Nov 3 · Last updated 2026-11-03
Podium reports an average response time under 1 minute, 24/7 lead coverage with the AI Employee, and three tools cut to one. The owner says, 'We made the right decision to go from three separate platforms to just one.' Reported in Podium's case study. (as reported by the source)
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VVW Aesthetics is an aesthetics boutique in Reno, Nevada, owned by Terri Ogden. As it grew, the team was tired of juggling separate tools. It moved to one Podium inbox for every call, text and social message, with the AI Employee covering leads 24/7.
Podium AI Employee (Avery).
Podium reports an average response time under 1 minute, 24/7 lead coverage with the AI Employee, and three tools cut to one. The owner says, 'We made the right decision to go from three separate platforms to just one.' Reported in Podium's case study. (as reported by the source)
List the tools your front desk uses today for calls, texts and social DMs. Pick one inbox that pulls all of them together. Turn on an AI that answers new leads in that inbox day and night.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer new leads for [aesthetics studio] by text, call and DM. Reply within a minute, answer questions about [services] from [info], and offer to book a consult from [calendar]. Hand off anything medical to [staff name].
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ZO Skin Centre Dallas is a skin and aesthetics clinic. Its front desk was swamped by calls, texts, social DMs and walk-ins. In May 2024 it switched on Podium's AI Employee, Avery, which replies to messages, answers questions and qualifies leads, including every message that comes in after hours.
Aspire MedSpa & Beauty Bar was losing leads to slow replies. It set up custom playbooks in Podium's Avery 2.0 that copy the way its front desk talks to patients, so the AI's texts guide people into personal consultations and treatment plans.
Results Medical Aesthetics and Wellness has served patients in the Tulsa area for nearly a decade, led by owner Dr. Laura Bilbruck. Patients often reach out late at night. The practice moved to Podium and set up its AI Employee, Avery, to reply and book around the clock.