Save a vet 90+ minutes a day with AI dictation and AI discharge notes
Quick answer
Hefner Road Animal Hospital has served Oklahoma City for more than 25 years. As it grew, paperwork took over. It moved to Digitail and started with two things: online booking with digital intake forms, and AI dictation, where doctors talk during and after the exam and the AI turns it into a structured SOAP note. After visits, the AI also writes record summaries and discharge notes for clients.
Business type: Clinics, dental & vet. Tool used: Digitail (Tails AI). Result: The source reports 90+ minutes saved per doctor per day, no chart backlog, and 1.5 times the team output with the same team. The owner says she now gets home on time nearly every day. Published by the tool maker.
Source: Digitail (Company case study) · Added Fri, Oct 30 · Last updated 2026-10-30
Pick one or two high-impact jobs first. This clinic started with scheduling and AI dictation.
Let clients book and fill in intake forms in the app so details land in the record.
Have doctors dictate during and after exams and review the AI's SOAP note the same day.
Use the AI to draft discharge notes and visit summaries for clients.
Name team champions to coach others, and track documentation time before and after.
Result
The source reports 90+ minutes saved per doctor per day, no chart backlog, and 1.5 times the team output with the same team. The owner says she now gets home on time nearly every day. Published by the tool maker. (as reported by the source)
Hefner Road Animal Hospital has served Oklahoma City for more than 25 years. As it grew, paperwork took over. It moved to Digitail and started with two things: online booking with digital intake forms, and AI dictation, where doctors talk during and after the exam and the AI turns it into a structured SOAP note. After visits, the AI also writes record summaries and discharge notes for clients.
Which tool did they use?
Digitail (Tails AI).
What was the result?
The source reports 90+ minutes saved per doctor per day, no chart backlog, and 1.5 times the team output with the same team. The owner says she now gets home on time nearly every day. Published by the tool maker. (as reported by the source)
How did they set it up?
Pick one or two high-impact jobs first. This clinic started with scheduling and AI dictation. Let clients book and fill in intake forms in the app so details land in the record. Have doctors dictate during and after exams and review the AI's SOAP note the same day.
Answers come only from the source. Questions it doesn't answer are left out.
Starter prompt
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
Turn my dictation into a SOAP note for [clinic]. Then write discharge instructions for the owner in plain English: what we found, medicines and doses, what to watch for, and when to come back.
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Woodruff Vet Services is a small mixed-animal practice in Tomahawk, Alberta, opened in 2022 by a vet with 20+ years of experience, with 3 to 4 support staff. The AI listens to appointments and fills in the medical record, skipping small talk. Before visits, an AI intake chat in the clinic's app asks owners about the problem and sums it up. Staff also use it to summarize phone calls, draft emails and get case summaries before appointments.
Ark Life Veterinary is a busy clinic in Gravesend, Brooklyn, New York. The owner used to spend about three hours at the end of the day writing notes, and phone callbacks left no record. Now he records the whole appointment and Talkatoo writes the SOAP note, splitting two-pet visits into two notes. He makes callbacks through the app, which writes a transcript and summary of each call. He also uses the AI to draft discharge instructions and translate them into Russian for clients who need it.
Mill Brook Animal Clinic is a small full-service vet hospital in Arlington, Massachusetts. Patient notes used to live on paper and an old server crashed often. After switching to Digitail, the medical director dictates SOAP notes and discharge advice to the AI, uses it to draft client emails that explain hard diagnoses in plain words (even translating discharge instructions into Portuguese for a Brazilian client), and uses AI phone call summaries to keep a full history.
