Libardi Service Agency, an independent insurance agency of about 14 people with offices in New York and South Carolina, had no phone cover in the early morning or after hours, no one dedicated to Spanish-speaking customers, and lots of spam calls. It turned on an AI receptionist (nicknamed "Libby") for a planned three-hour test and never turned it off.
Business type: Insurance agencies. Tool used: Sonant AI receptionist. Result: Over a 30-day stretch the source reports 877 calls handled with a 100% answer rate and an average call of 3 minutes 41 seconds.
Source: Sonant case study (Company case study) · Added Tue, Oct 27 · Last updated 2026-10-27
Over a 30-day stretch the source reports 877 calls handled with a 100% answer rate and an average call of 3 minutes 41 seconds. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Libardi Service Agency, an independent insurance agency of about 14 people with offices in New York and South Carolina, had no phone cover in the early morning or after hours, no one dedicated to Spanish-speaking customers, and lots of spam calls. It turned on an AI receptionist (nicknamed "Libby") for a planned three-hour test and never turned it off.
Sonant AI receptionist.
Over a 30-day stretch the source reports 877 calls handled with a 100% answer rate and an average call of 3 minutes 41 seconds. (as reported by the source)
Start with a short test, like a few hours on one day. Set it to route callers to the right person based on what they need. Turn on Spanish (and other languages) for callers who prefer them.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
List the main reasons people call our insurance agency: [list]. For each one, tell me who it should go to, what the AI receptionist should ask first, and what to say after hours.
Is this your business? Show you're featured. Paste this code into your website. The badge links back to this page.
<a href="https://smallbizagentusecases.com/use-cases/insurance-agency-ai-receptionist-bilingual-spam/" title="Featured on Small Biz Agent Use Cases"><img src="https://smallbizagentusecases.com/badge/featured.svg" alt="Featured on Small Biz Agent Use Cases" width="250" height="56"></a>About the badge
An 11-person North Carolina insurance agency got 700+ calls a month, and staff kept stopping work just to transfer calls. Its AI receptionist, Quinn, now answers, routes calls and blocks vendor spam. The agency reports 58+ hours a month freed up and an 8x return on spend.
Stieber Insurance Group is a family-owned independent agency in Texas with offices in Fulshear, Richmond and Sweeny. Finding and keeping staff was its hardest problem, so the owner added an AI agent to answer every call, rolling it out softly with small tweaks so customers wouldn't feel they'd lost a person. Next, it plans to use AI to fill in quote data during calls.
A voice agent takes phone orders from a live menu, suggests add-ons, adds tax and reads back the total, then the order appears in a Google Sheet the kitchen watches.