Paoli Vetcare is a vet hospital in Paoli, Pennsylvania. Its co-owner, a vet with no coding background, built veTriage, an AI app that helps receptionists handle sick-pet phone calls. It walks staff through the right history questions, flags urgent warning signs, and routes the case for a vet to review. It doesn't ask front-desk staff to diagnose, it keeps how urgent a case is separate from what appointments are free, and a vet stays in charge of medical decisions.
Business type: Clinics, dental & vet. Tool used: veTriage (built by the clinic's co-owner with OpenAI tools). Result: OpenAI named veTriage first place in the Work & Productivity category of OpenAI Build Week on August 25, 2026. It is being piloted at the clinic. No time or money results are given yet.
Source: Paoli Vetcare (Owner's own story) · Added Fri, Oct 30 · Last updated 2026-10-30
OpenAI named veTriage first place in the Work & Productivity category of OpenAI Build Week on August 25, 2026. It is being piloted at the clinic. No time or money results are given yet. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: AI for vet clinics: AI receptionists, AI scribes and real examples
Paoli Vetcare is a vet hospital in Paoli, Pennsylvania. Its co-owner, a vet with no coding background, built veTriage, an AI app that helps receptionists handle sick-pet phone calls. It walks staff through the right history questions, flags urgent warning signs, and routes the case for a vet to review. It doesn't ask front-desk staff to diagnose, it keeps how urgent a case is separate from what appointments are free, and a vet stays in charge of medical decisions.
veTriage (built by the clinic's co-owner with OpenAI tools).
OpenAI named veTriage first place in the Work & Productivity category of OpenAI Build Week on August 25, 2026. It is being piloted at the clinic. No time or money results are given yet. (as reported by the source)
Write down how your best staff handle sick-pet calls: the questions, warning signs and who decides. Build or set up a tool that asks those questions in order and records the answers. Have it flag urgent signs and send the case to a vet for review.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You help the front desk at [clinic] take a sick-pet phone call. Ask, one at a time: species and age, main problem, when it started, eating and drinking, vomiting or diarrhea, breathing, possible toxins. If the caller reports trouble breathing, bloat, a seizure or a toxin, say URGENT and tell staff to get a vet now. Never diagnose.
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Hearthstone Animal Clinic, a one-vet practice in northwest Houston with three support staff, has an AI receptionist pick up when the phone rings over 18 seconds, after hours and on half-days. It sends refill links and new-client forms by text, answers price questions, and handles hard calls like end-of-life care with care.
The Flossery, a three-dentist practice in Waltham, Massachusetts, dropped a human answering service that cost more and took wrong phone numbers. The AI answers patient questions, takes their details, texts new patient policies, and tags each call so the front desk can see which ones are scheduling requests.
The Pet Pad is a small vet clinic for small and exotic animals in Kearney, Nebraska, with a team of three and a half people. The owner was also receptionist and vet assistant, and the phone always rang mid-surgery. An AI receptionist now picks up overflow calls, gathers details and emails a summary marked by priority.