Write vet notes 4x faster and explain diagnoses to clients with AI
Quick answer
Mill Brook Animal Clinic is a small full-service vet hospital in Arlington, Massachusetts. Patient notes used to live on paper and an old server crashed often. After switching to Digitail, the medical director dictates SOAP notes and discharge advice to the AI, uses it to draft client emails that explain hard diagnoses in plain words (even translating discharge instructions into Portuguese for a Brazilian client), and uses AI phone call summaries to keep a full history.
Business type: Clinics, dental & vet. Tool used: Digitail (Tails AI). Result: The source reports SOAP notes written 4 times faster and discharge advice 10 times faster. Published by the tool maker.
Source: Digitail (Company case study) · Added Fri, Oct 30 · Last updated 2026-10-30
Mill Brook Animal Clinic is a small full-service vet hospital in Arlington, Massachusetts. Patient notes used to live on paper and an old server crashed often. After switching to Digitail, the medical director dictates SOAP notes and discharge advice to the AI, uses it to draft client emails that explain hard diagnoses in plain words (even translating discharge instructions into Portuguese for a Brazilian client), and uses AI phone call summaries to keep a full history.
Which tool did they use?
Digitail (Tails AI).
What was the result?
The source reports SOAP notes written 4 times faster and discharge advice 10 times faster. Published by the tool maker. (as reported by the source)
How did they set it up?
Move notes off paper into practice software that has AI dictation. Dictate SOAP notes and discharge advice, then edit the AI's draft. Ask the AI to explain a diagnosis to the client in plain words, in a tone that fits them.
Answers come only from the source. Questions it doesn't answer are left out.
Starter prompt
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
Explain this diagnosis to the owner of [pet name] in plain, kind words: [diagnosis]. Say what it means, what we'll do next, the cost range we discussed, and what to watch for at home. Keep it under 200 words.
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Hefner Road Animal Hospital has served Oklahoma City for more than 25 years. As it grew, paperwork took over. It moved to Digitail and started with two things: online booking with digital intake forms, and AI dictation, where doctors talk during and after the exam and the AI turns it into a structured SOAP note. After visits, the AI also writes record summaries and discharge notes for clients.
Woodruff Vet Services is a small mixed-animal practice in Tomahawk, Alberta, opened in 2022 by a vet with 20+ years of experience, with 3 to 4 support staff. The AI listens to appointments and fills in the medical record, skipping small talk. Before visits, an AI intake chat in the clinic's app asks owners about the problem and sums it up. Staff also use it to summarize phone calls, draft emails and get case summaries before appointments.
Ark Life Veterinary is a busy clinic in Gravesend, Brooklyn, New York. The owner used to spend about three hours at the end of the day writing notes, and phone callbacks left no record. Now he records the whole appointment and Talkatoo writes the SOAP note, splitting two-pet visits into two notes. He makes callbacks through the app, which writes a transcript and summary of each call. He also uses the AI to draft discharge instructions and translate them into Russian for clients who need it.
