Best AI receptionist for restaurants: real examples
Short answer
This site has 21 real examples of restaurants using an AI receptionist or AI phone agent. The tools named most often are VoiceBit (5), Loman AI (4), Maple (4) and Slang.ai (2), plus 4 other named tools; 2 use custom-built or unnamed setups. 19 of the 21 examples report a result, and each result is what the linked source says. This is a count of examples, not a rating.
AI receptionists restaurants use, by number of examples
Ordered by how many real examples on this site name each tool, then by how many of those report a result. This is not a rating: we don't test tools or list prices.
- VoiceBit: 5 examples, all report a result
- Loman AI: 4 examples, all report a result
- Maple: 4 examples, all report a result
- Slang.ai: 2 examples, all report a result
- Certus AI: 1 example, reports a result
- Upfirst: 1 example, reports a result
- n8n: 1 example
- Vapi: 1 example
Also: 2 custom-built or unnamed setups (the source doesn't name a product, or the business built its own).
How to set one up: AI phone ordering for restaurants: real examples and how to set it up · AI receptionist for small business: real examples and how to set one up
21 real examples
Examples with a reported result come first. Every result is what the linked source reports. Company case studies are written by the tool maker, so read them with that in mind.
1
Wok & Karahi is a family-run Chinese, Indian and Pakistani restaurant in Spring, Texas. When its only server walked out, the owner, a former software engineer, built an AI host named Haniya within 24 hours. Guests order through QR codes at the table or by phone, in seven languages, and pay before the kitchen starts cooking. She also answers the phone when the restaurant is closed.
2
Katsubō Chicken & Ramen is a ramen and fried chicken restaurant in Park Circle, North Charleston, South Carolina. Soon after opening, one co-owner, who used to run call centers, set up an AI phone attendant named Kat. Kat answers questions about takeout, reservations, hours and even job openings, and sends the team a summary of each call so they can follow up.
3
A Dallas fast-casual Mexican restaurant gets 45% of its sales by phone, and about 85% of callers order in Spanish. Staff had to choose between the line and the phone, losing 10 to 15% of phone orders. With a Spanish and English voice agent, the owner says phone orders tripled.
4
A single-location pizzeria in Vero Beach, Florida used to need four people on the phones on busy nights. A voice agent named Chloe now takes orders in about 1 minute 5 seconds instead of up to 5 minutes, with no missed calls or hold times on Friday rushes.
5
A Long Island bagel shop gets a steady stream of small call-ahead orders. A voice agent now puts them straight into its Clover POS, while catering and future-day orders go to a person. At its pace so far, that's about 9,500 phone orders a year worth about $125,000.
6
Baci Trattoria & Pizza, a family Italian restaurant in Naples, Florida, had five phone lines and still lost calls on busy nights, so the owner couldn't leave the front. One AI line, named Toni after a familiar staff name, now takes orders all day. The case study reports $50K+ from calls that used to be missed.
7
Rayo's Pizza in Hayward, California lost about 3 to 4 orders a day when a second call came in and callers hung up on hold. An AI now answers up to 10 calls at once and takes payment over the phone, so pickup is grab and go. It took 60 Super Bowl orders in 5 hours.
8
Freed's Bakery in Las Vegas makes custom cakes for weddings, birthdays and anniversaries, so they felt they had to answer calls at all hours. A phone tree didn't sort simple questions from real problems. Now an AI trained on each location's hours finds out what the caller needs and passes it on with context.
9
The owner of a small pizza shop in Midland, Texas found staff were stuck on the phone all shift, and walk-in customers couldn't pay because the register was in use. An AI phone agent now takes every call, even before opening, and he uses its call log to decide his opening hours.
10
Lil Beaver Brewery is a one-location brewpub in Bloomington, Illinois. Staff answered the phone when free, or it went to the manager's office, so calls were missed and voicemails piled up. A voice AI now answers calls, gives callers accurate information about orders and private events, and screens out robocalls.
11
Red Rocks Café has two locations in Charlotte, North Carolina and has been open for over 30 years. Calls about takeout, catering and reservations piled up, and hosts, bartenders and managers kept leaving guests to answer. A voice AI now answers questions about hours, policies and dietary needs, handles reservations and takes event and catering enquiries.
12
Little Italy, an Italian restaurant and pizzeria in Port St. Lucie, Florida, had two people on the phones during the dinner rush and still lost calls. An AI phone agent now takes all takeout orders and sends them into the Toast POS. One person handles questions, reservations and callers who want to talk to someone. Many of its customers are older, and they got used to it.
13
A-Town Pizza in Union City, California often runs with just the owner and one other person. Callers were put on hold or missed when the shop got busy. An AI voice agent now answers every call and takes orders in English and Spanish, so staff can serve the people in front of them.
14
Di Prima Pizza Speciale is a chef-owned pizzeria in Redondo Beach, California with many Brazilian customers. Most callers ring at the same time, and a busy line sent them to another pizza shop. An AI voice agent now answers every call at once and takes orders in English, Portuguese and Italian.
15
Fournos Pizzeria and Bistro is a family-run Italian restaurant in San Leandro, California, known for its homemade sauces. Staff used to type in each takeout order by hand and take payment at pickup. An AI phone agent now takes the order, takes payment over the phone and sends it to the kitchen, so customers just say their name and get their food.
16
Big Apple Pizza is a family-owned New York-style pizzeria in downtown Livermore, California, open since 2011. Phone orders were nearly 30% of revenue, but many calls were missed or put on hold while staff handled dine-in and takeout. An AI voice agent now takes phone orders, offers the shop's own delivery instead of sending orders to delivery apps, and runs loyalty rewards for repeat guests.
17
Mootz Pizzeria + Bar in downtown Detroit gets about 95 calls a day, and more than 100 on weekends. Taking orders by phone tied up staff, so it had stopped and sent callers to the website, which often ended in a hang-up. An AI agent now answers wait-time questions and takes phone orders into Toast, paid before pickup.
18
Bowlzeye is a teriyaki and Asian fusion bowl counter in Clovis, California, run by a husband and wife. Every call pulled one of them away from the counter, some phone orders were never picked up, and catering orders went to the owner's cell phone. An AI agent now answers every call and sends each order into Square, paid first, including tray orders.
19
Forsyth Seafood Market & Cafe in Winston-Salem, North Carolina is a fish market and a 100-seat seafood cafe, now in its 43rd year. About three quarters of the cafe's business is takeout, and many older regulars have always called in. An AI agent now answers in plain conversation, takes orders into Toast, and hands the call to staff when a caller asks for a person.
20
A voice agent takes table bookings and sends them to n8n, which picks a free table, handles cancellations and reschedules, and frees tables after 90-minute slots, all in Google Sheets.
21
A voice agent takes phone orders from a live menu, suggests add-ons, adds tax and reads back the total, then the order appears in a Google Sheet the kitchen watches.
Questions and answers
What is the best AI receptionist for restaurants?
We don't test or rate tools, so we can't name a single best one. On this site, the tool with the most real examples for restaurants is VoiceBit (5 of 21), then Loman AI (4) and Maple (4). Open each example to see what the business needed, how it was set up and what the source reports.
Which AI receptionists do restaurants use?
On this site: VoiceBit (5), Loman AI (4), Maple (4), Slang.ai (2), Certus AI (1), Upfirst (1), n8n (1) and Vapi (1), plus 2 custom-built or unnamed setups.
Are these real examples?
Yes. Each one links to its source: 2 owners' own stories, 17 company case studies and 2 builder posts. 19 of the 21 examples report a result, and every result is what the source says. Company case studies are written by the tool maker.
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