This site has 9 real examples of law firms using an AI receptionist or AI phone agent. The tools named most often are Upfirst (4) and Smith.ai (2), plus 3 other named tools. All 9 examples report a result, and each result is what the linked source says. This is a count of examples, not a rating.
Ordered by how many real examples on this site name each tool, then by how many of those report a result. This is not a rating: we don't test tools or list prices.
How to set one up: AI intake for law firms: real examples and how to set it up · AI receptionist for small business: real examples and how to set one up
Examples with a reported result come first. Every result is what the linked source reports. Company case studies are written by the tool maker, so read them with that in mind.
Ghaffari Law Firm, a small personal injury firm, sends every incoming call to an AI intake agent. It works through the facts of the case, scores the lead against the firm's rules, and live-transfers qualified callers to staff with a short summary. If no one picks up at 2 a.m., it tells the caller the firm will reach out in the morning.
A Charlotte, NC traffic and criminal defense firm swapped its answering service for a Retell AI voice receptionist that screens callers and creates matters in Lawmatics. From Feb 23 to May 17, 2026 it created 108 qualified traffic matters; 57 got a quote and 14 signed.
A solo personal injury attorney in Phoenix used AI intake instead of hiring staff: it answers after hours, logs every lead in the CRM and scores it. Over three months, leads went from 42 to 78 a month, signed cases from 6 to 11, and missed calls from 27% to 3%.
Thomas Davenport runs the Davenport Firm in Pineville, Louisiana with one assistant. He was paying an answering service that wasn't working, and when his assistant was out, the phones fell on him. Now an AI receptionist asks callers about their situation, takes messages, and lets him decide what's urgent and what can wait until morning.
Stephen Barrera owns Barrera Defense, a criminal defense firm in San Antonio. Staff answer during the day, but calls that rolled over went unanswered, and his phone company's built-in AI receptionist kept cutting people off. He switched to an AI receptionist that answers rollover calls and live-transfers new clients to him or his staff.
Grolman LLP is a small Boston law firm led by Ira Grolman. After hours it used a human answering service, where just leaving a message could take three minutes. He moved to a digital phone system that sends calls to an AI receptionist at set times, and set it up with the firm's practice areas, office hours and rules.
O'Connor Cadiz Accident & Injury Law is a personal injury firm outside Chicago. It had no after-hours or weekend coverage, and even a lunch break could mean a missed call. It started with live receptionists, then switched to an AI receptionist with its own FAQs and call flows that collects intake details from qualified callers.
Richards & Richards Law Firm is a four-attorney firm in Ogden, Utah handling immigration, criminal defense, family law and estate planning. Calls that came in while staff were busy or after hours were a problem, and its live answering service charged extra for every add-on. The firm switched to Upfirst, which it found in Clio's list of assistants. It switches to Spanish when a caller speaks Spanish, sends texts for payment links and scheduling, and books consults after hours.
Maria Jones Law Firm is a growing multi-practice law firm in Phoenix, Arizona. Marketing reports showed it was missing many inbound calls. Instead of hiring more staff, it set up Smith.ai's AI receptionist with custom call playbooks and an on-brand voice. Every call gets a summary with the caller's name, contact, reason for calling and what was done, which the operations manager uses to route requests to legal, finance or sales.
We don't test or rate tools, so we can't name a single best one. On this site, the tool with the most real examples for law firms is Upfirst (4 of 9), then Smith.ai (2) and Eve (1). Open each example to see what the business needed, how it was set up and what the source reports.
On this site: Upfirst (4), Smith.ai (2), Eve (1), Law Practice AI (1) and Retell AI (1).
Yes. Each one links to its source: 9 company case studies. All 9 examples report a result, and every result is what the source says. Company case studies are written by the tool maker.
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