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Maple Pro + Clover POS

Send bagel shop phone orders straight into Clover with a voice agent

A Long Island bagel shop gets a steady stream of small call-ahead orders. A voice agent now puts them straight into its Clover POS, while catering and future-day orders go to a person. At its pace so far, that's about 9,500 phone orders a year worth about $125,000.

ToolMaple Pro + Clover POSBusinessRestaurants & cafésTaskAnswering callsSourceMaple customer story (Company case study)

How they set it up

  1. Connect the agent to your POS (here Clover) so orders print like any other ticket.
  2. Place a test order and fix ticket times. They cut a breakfast sandwich quote from 30 minutes to 10.
  3. Set your rules: payment stays at the counter, and catering and future-day orders go to staff.
  4. Let it take every other phone order.

Result

About 9,500 phone orders a year worth about $125,000 at its pace so far, about 12 hours of phone time a week back for the team, and phone sales of about 30 times its $350 a month cost (sales, not profit). (as reported by the source)

Guide: AI receptionist for small business: real examples and how to set one up

Starter prompt

Our own prompt for copying this setup. Swap in your details. Not quoted from the source.

You take phone orders for [Bagel Shop]. Use only our menu. Quote 10 minutes for breakfast sandwiches. Payment is at the counter, so don't take cards. Send catering orders and orders for a later day to a staff member. Read back the order and pickup time.

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