Big Apple Pizza is a family-owned New York-style pizzeria in downtown Livermore, California, open since 2011. Phone orders were nearly 30% of revenue, but many calls were missed or put on hold while staff handled dine-in and takeout. An AI voice agent now takes phone orders, offers the shop's own delivery instead of sending orders to delivery apps, and runs loyalty rewards for repeat guests.
Business type: Restaurants & cafés. Tool used: VoiceBit (voice AI). Result: Missed or held calls went from 42% to 0%. More than 25 hours a week of phone work moved to the kitchen. 30% of store revenue is now handled by the AI, and 10 new Google reviews came in a single month.
Source: VoiceBit case study (Company case study) · Added Fri, Oct 23 · Last updated 2026-10-23
Missed or held calls went from 42% to 0%. More than 25 hours a week of phone work moved to the kitchen. 30% of store revenue is now handled by the AI, and 10 new Google reviews came in a single month. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: AI phone ordering for restaurants: real examples and how to set it up
Big Apple Pizza is a family-owned New York-style pizzeria in downtown Livermore, California, open since 2011. Phone orders were nearly 30% of revenue, but many calls were missed or put on hold while staff handled dine-in and takeout. An AI voice agent now takes phone orders, offers the shop's own delivery instead of sending orders to delivery apps, and runs loyalty rewards for repeat guests.
VoiceBit (voice AI).
Missed or held calls went from 42% to 0%. More than 25 hours a week of phone work moved to the kitchen. 30% of store revenue is now handled by the AI, and 10 new Google reviews came in a single month. (as reported by the source)
Put the AI voice agent on your phone line with your full menu. Offer your own delivery on phone orders instead of sending them to apps. Turn on loyalty points for repeat guests.
Answers come only from the source. Questions it doesn't answer are left out.
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You take phone orders for [Pizzeria]. Use only this menu: [menu]. If the caller is in our loyalty program, tell them their points. Offer pickup or our own delivery. Repeat the order back and send it to the kitchen.
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A voice agent takes table bookings and sends them to n8n, which picks a free table, handles cancellations and reschedules, and frees tables after 90-minute slots, all in Google Sheets.
A voice agent takes phone orders from a live menu, suggests add-ons, adds tax and reads back the total, then the order appears in a Google Sheet the kitchen watches.
A Dallas fast-casual Mexican restaurant gets 45% of its sales by phone, and about 85% of callers order in Spanish. Staff had to choose between the line and the phone, losing 10 to 15% of phone orders. With a Spanish and English voice agent, the owner says phone orders tripled.