Baci Trattoria & Pizza, a family Italian restaurant in Naples, Florida, had five phone lines and still lost calls on busy nights, so the owner couldn't leave the front. One AI line, named Toni after a familiar staff name, now takes orders all day. The case study reports $50K+ from calls that used to be missed.
Business type: Restaurants & cafés. Tool used: Certus AI phone ordering. Result: $50K+ in revenue from calls that used to be missed, 1,000+ orders taken by the AI and 130+ staff hours saved. The phone and internet bill fell from $700 to $350 after going from five lines to one.
Source: Certus AI case study (Company case study) · Last updated 2026-10-19
$50K+ in revenue from calls that used to be missed, 1,000+ orders taken by the AI and 130+ staff hours saved. The phone and internet bill fell from $700 to $350 after going from five lines to one. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You take phone orders for [Restaurant]. Use only our menu and prices. Take pickup or delivery details, confirm each item and any changes, read back the order and total, and give a pickup time. Be warm and friendly; many of our callers are regulars. Pass large party bookings to a person.
A voice agent takes table bookings and sends them to n8n, which picks a free table, handles cancellations and reschedules, and frees tables after 90-minute slots, all in Google Sheets.
A voice agent takes phone orders from a live menu, suggests add-ons, adds tax and reads back the total, then the order appears in a Google Sheet the kitchen watches.
A Dallas fast-casual Mexican restaurant gets 45% of its sales by phone, and about 85% of callers order in Spanish. Staff had to choose between the line and the phone, losing 10 to 15% of phone orders. With a Spanish and English voice agent, the owner says phone orders tripled.