On this site, 14 real small businesses use AI to take phone orders. The tools named most often are VoiceBit (5), Maple (4) and Loman AI (3); the other 2 use other tools or their own setups. All of them are restaurants & cafés (14).
Counted by the main tool each business names. We don't rate tools or list prices.
Examples with a reported result come first. Every result is what the linked source reports. Company case studies are written by the tool maker, so read them with that in mind.
A Dallas fast-casual Mexican restaurant gets 45% of its sales by phone, and about 85% of callers order in Spanish. Staff had to choose between the line and the phone, losing 10 to 15% of phone orders. With a Spanish and English voice agent, the owner says phone orders tripled.
A single-location pizzeria in Vero Beach, Florida used to need four people on the phones on busy nights. A voice agent named Chloe now takes orders in about 1 minute 5 seconds instead of up to 5 minutes, with no missed calls or hold times on Friday rushes.
A Long Island bagel shop gets a steady stream of small call-ahead orders. A voice agent now puts them straight into its Clover POS, while catering and future-day orders go to a person. At its pace so far, that's about 9,500 phone orders a year worth about $125,000.
Baci Trattoria & Pizza, a family Italian restaurant in Naples, Florida, had five phone lines and still lost calls on busy nights, so the owner couldn't leave the front. One AI line, named Toni after a familiar staff name, now takes orders all day. The case study reports $50K+ from calls that used to be missed.
Rayo's Pizza in Hayward, California lost about 3 to 4 orders a day when a second call came in and callers hung up on hold. An AI now answers up to 10 calls at once and takes payment over the phone, so pickup is grab and go. It took 60 Super Bowl orders in 5 hours.
Little Italy, an Italian restaurant and pizzeria in Port St. Lucie, Florida, had two people on the phones during the dinner rush and still lost calls. An AI phone agent now takes all takeout orders and sends them into the Toast POS. One person handles questions, reservations and callers who want to talk to someone. Many of its customers are older, and they got used to it.
A-Town Pizza in Union City, California often runs with just the owner and one other person. Callers were put on hold or missed when the shop got busy. An AI voice agent now answers every call and takes orders in English and Spanish, so staff can serve the people in front of them.
Di Prima Pizza Speciale is a chef-owned pizzeria in Redondo Beach, California with many Brazilian customers. Most callers ring at the same time, and a busy line sent them to another pizza shop. An AI voice agent now answers every call at once and takes orders in English, Portuguese and Italian.
Fournos Pizzeria and Bistro is a family-run Italian restaurant in San Leandro, California, known for its homemade sauces. Staff used to type in each takeout order by hand and take payment at pickup. An AI phone agent now takes the order, takes payment over the phone and sends it to the kitchen, so customers just say their name and get their food.
Big Apple Pizza is a family-owned New York-style pizzeria in downtown Livermore, California, open since 2011. Phone orders were nearly 30% of revenue, but many calls were missed or put on hold while staff handled dine-in and takeout. An AI voice agent now takes phone orders, offers the shop's own delivery instead of sending orders to delivery apps, and runs loyalty rewards for repeat guests.
Mootz Pizzeria + Bar in downtown Detroit gets about 95 calls a day, and more than 100 on weekends. Taking orders by phone tied up staff, so it had stopped and sent callers to the website, which often ended in a hang-up. An AI agent now answers wait-time questions and takes phone orders into Toast, paid before pickup.
Bowlzeye is a teriyaki and Asian fusion bowl counter in Clovis, California, run by a husband and wife. Every call pulled one of them away from the counter, some phone orders were never picked up, and catering orders went to the owner's cell phone. An AI agent now answers every call and sends each order into Square, paid first, including tray orders.
Forsyth Seafood Market & Cafe in Winston-Salem, North Carolina is a fish market and a 100-seat seafood cafe, now in its 43rd year. About three quarters of the cafe's business is takeout, and many older regulars have always called in. An AI agent now answers in plain conversation, takes orders into Toast, and hands the call to staff when a caller asks for a person.
A voice agent takes phone orders from a live menu, suggests add-ons, adds tax and reads back the total, then the order appears in a Google Sheet the kitchen watches.
On this site, 14 real small businesses use AI to take phone orders. The tools named most often are VoiceBit (5), Maple (4) and Loman AI (3); the other 2 use other tools or their own setups. All of them are restaurants & cafés (14).
On this site: restaurants & cafés (14). Some use cases count under more than one business type.
Yes. Each one links to its source: 13 company case studies and 1 builder post. 13 of 14 report a result, and every result is what the source says. Company case studies are written by the tool maker.
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