O'Connor Cadiz Accident & Injury Law is a personal injury firm outside Chicago. It had no after-hours or weekend coverage, and even a lunch break could mean a missed call. It started with live receptionists, then switched to an AI receptionist with its own FAQs and call flows that collects intake details from qualified callers.
Business type: Law firms. Tool used: Smith.ai AI Receptionist. Result: The attorney says every call with new business now gets answered, and the AI's intake details often remove the need for follow-up calls. No numbers given.
Source: Smith.ai case study (Company case study) · Added Thu, Oct 22 · Last updated 2026-10-23
The attorney says every call with new business now gets answered, and the AI's intake details often remove the need for follow-up calls. No numbers given. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: AI intake for law firms: real examples and how to set it up
O'Connor Cadiz Accident & Injury Law is a personal injury firm outside Chicago. It had no after-hours or weekend coverage, and even a lunch break could mean a missed call. It started with live receptionists, then switched to an AI receptionist with its own FAQs and call flows that collects intake details from qualified callers.
Smith.ai AI Receptionist.
The attorney says every call with new business now gets answered, and the AI's intake details often remove the need for follow-up calls. No numbers given. (as reported by the source)
Write down the intake questions you ask every new injury client. Add your FAQs and set custom call flows for new and existing clients. Have the AI collect details from qualified callers and send them to you.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [Firm], a personal injury law firm. For new callers, ask what happened, when and where, whether they were hurt, if they saw a doctor, and whether they have talked to an insurance company. Get their name and phone number. Do not give legal advice. Tell them an attorney will call back soon.
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Ghaffari Law Firm, a small personal injury firm, sends every incoming call to an AI intake agent. It works through the facts of the case, scores the lead against the firm's rules, and live-transfers qualified callers to staff with a short summary. If no one picks up at 2 a.m., it tells the caller the firm will reach out in the morning.
A Charlotte, NC traffic and criminal defense firm swapped its answering service for a Retell AI voice receptionist that screens callers and creates matters in Lawmatics. From Feb 23 to May 17, 2026 it created 108 qualified traffic matters; 57 got a quote and 14 signed.
A solo personal injury attorney in Phoenix used AI intake instead of hiring staff: it answers after hours, logs every lead in the CRM and scores it. Over three months, leads went from 42 to 78 a month, signed cases from 6 to 11, and missed calls from 27% to 3%.