Parfitt Truck Repair is a 4-person shop that fixes commercial trucks and RVs. The owner, Dylan Parfitt, still likes to answer the phone himself, so he set up Fullbay's AI receptionist, Claudia, as a 'Plan B' for calls he misses. It gets the caller's details so he can call back fast.
Business type: Auto repair shops. Tool used: Fullbay Claudia (AI receptionist). Result: The owner estimates it saves him 15 to 30 minutes a day. He says only about 10% of missed callers used to leave a voicemail, and now about 90% leave their info. When he calls back quickly, 90 to 95% answer. One call it handled led to a customer who has since sent 3 units. Figures are the owner's estimates in a Fullbay case study.
Source: Fullbay (Company case study) · Added Mon, Nov 2 · Last updated 2026-11-02
The owner estimates it saves him 15 to 30 minutes a day. He says only about 10% of missed callers used to leave a voicemail, and now about 90% leave their info. When he calls back quickly, 90 to 95% answer. One call it handled led to a customer who has since sent 3 units. Figures are the owner's estimates in a Fullbay case study. (as reported by the source)
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Parfitt Truck Repair is a 4-person shop that fixes commercial trucks and RVs. The owner, Dylan Parfitt, still likes to answer the phone himself, so he set up Fullbay's AI receptionist, Claudia, as a 'Plan B' for calls he misses. It gets the caller's details so he can call back fast.
Fullbay Claudia (AI receptionist).
The owner estimates it saves him 15 to 30 minutes a day. He says only about 10% of missed callers used to leave a voicemail, and now about 90% leave their info. When he calls back quickly, 90 to 95% answer. One call it handled led to a customer who has since sent 3 units. Figures are the owner's estimates in a Fullbay case study. (as reported by the source)
Keep answering calls yourself when you can. Set the AI to pick up only the calls you miss. Have it collect the caller's name, number, vehicle and problem.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You're the backup receptionist for [shop], a truck and RV repair shop. The owner missed this call. Get the caller's name, phone, vehicle type and what's wrong, and whether it's urgent. Tell them the owner will call back soon.
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The Hive, an auto repair shop in Moscow, Idaho, set an AI to pick up calls after 15 seconds of ringing. In two weeks it answered 60 calls that would have been missed and booked 15 appointments, which the case study puts at over $10,000 in added revenue.
A 3-bay repair shop in Auckland with two mechanics and a part-time receptionist added an AI that answers calls and texts 24/7, books into Google Calendar and sends reminders. After 90 days: 24% more booked appointments, 55% fewer no-shows and about $4,200 more a month.
Logan Square Auto Repair, a family-owned shop in Chicago, was leaving 28% of calls unanswered. An AI now answers calls and chat, books into its schedule, follows up on services customers declined, and ran a fall safety checkup offer. It booked 538 appointments, and the shop had its highest car count ever within a month.