Book auto repairs by phone and text, with reminders that cut no-shows

A 3-bay repair shop in Auckland with two mechanics and a part-time receptionist added an AI that answers calls and texts 24/7, books into Google Calendar and sends reminders. After 90 days: 24% more booked appointments, 55% fewer no-shows and about $4,200 more a month.

How they set it up

1. List your common jobs and how long each takes (for example 30 minutes for quick services, 2 to 4 hours for big jobs).
2. Give the AI your prices, service times and which mechanic does what.
3. Connect your calendar so it only offers free bay time.
4. Flag urgent repairs for a quick call back, and let routine jobs book on their own.
5. Send text reminders 48 hours and 4 hours before, with an easy way to reschedule.
6. Start by sending half of calls to the AI, check the conversations, then give it all after-hours and overflow calls.

Result

After 90 days: 24% more booked appointments, 55% fewer no-shows, about $4,200 more revenue a month, and 12 hours a week back for the receptionist. (as reported by the source)

Guide: AI receptionist for small business: real examples and how to set one up

Starter prompt

Our own prompt for copying this setup. Swap in your details. Not quoted from the source.

You answer calls and texts for [Auto Shop]. Ask what the car needs and book the right length of slot from the calendar (30 min for quick services, 2-4 hours for major work). Quote only from our price list. If it sounds urgent or unsafe, flag it for a call back. Send a confirmation, then reminders 48 hours and 4 hours before.