Logan Square Auto Repair, a family-owned shop in Chicago, was leaving 28% of calls unanswered. An AI now answers calls and chat, books into its schedule, follows up on services customers declined, and ran a fall safety checkup offer. It booked 538 appointments, and the shop had its highest car count ever within a month.
Business type: Auto repair shops. Tool used: AutoGenie AI (calls + chat). Result: 538 appointments set, unanswered after-hours calls and hang-ups down 78%, and the shop's record car count within one month.
Source: AutoGenie case study (Company case study) · Last updated 2026-10-19
538 appointments set, unanswered after-hours calls and hang-ups down 78%, and the shop's record car count within one month. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You book appointments for [Auto Shop]. Answer questions about hours and services. Get the customer's name, phone, car year, make and model, and the problem, then book an open slot. For customers with declined work in their history, remind them what the tech recommended and offer a time to come in.
The Hive, an auto repair shop in Moscow, Idaho, set an AI to pick up calls after 15 seconds of ringing. In two weeks it answered 60 calls that would have been missed and booked 15 appointments, which the case study puts at over $10,000 in added revenue.
A 3-bay repair shop in Auckland with two mechanics and a part-time receptionist added an AI that answers calls and texts 24/7, books into Google Calendar and sends reminders. After 90 days: 24% more booked appointments, 55% fewer no-shows and about $4,200 more a month.
A voice agent takes table bookings and sends them to n8n, which picks a free table, handles cancellations and reschedules, and frees tables after 90-minute slots, all in Google Sheets.