Answer the auto shop phone when advisors are busy and book repairs

The Hive, an auto repair shop in Moscow, Idaho, set an AI to pick up calls after 15 seconds of ringing. In two weeks it answered 60 calls that would have been missed and booked 15 appointments, which the case study puts at over $10,000 in added revenue.

How they set it up

1. Find out how many calls you miss, after hours and during busy hours. The owner was surprised by how many daytime calls were missed.
2. Set the AI to answer only when nobody picks up within about 15 seconds.
3. Have it collect name, phone number, the car problem and a good time.
4. Get a daily list of booked appointments for your advisors to act on.

Result

In two weeks: 60 calls answered that would have gone unanswered and 15 appointments booked. Using its $550 average repair order, the case study says the shop added over $10,000 in 14 days. (as reported by the source)

Guide: AI receptionist for small business: real examples and how to set one up

Starter prompt

Our own prompt for copying this setup. Swap in your details. Not quoted from the source.

You answer overflow calls for [Auto Shop] after 15 seconds of ringing. Get the caller's name, phone, vehicle year, make and model, and what's wrong (noise, check engine light, oil change, tires). Offer the next open appointment, add it to today's booking list for the service advisor, and tell the caller someone will confirm.