Rite Wrench is a mobile truck, trailer and heavy-equipment repair business in Fort Lauderdale, Florida, run by two co-owners. Their techs are out on the road, so calls got missed. They turned on Claudia, the AI receptionist built into Fullbay, their shop software. It answers, takes the details and gives the team a transcript.
Business type: Auto repair shops. Tool used: Fullbay Claudia (AI receptionist). Result: A co-owner estimates it brings in 1 to 2 new customers a week, about a 5 to 10% increase in volume, and says one extra job a month covers its cost. These are the owners' estimates in a case study written by Fullbay.
Source: Fullbay (Company case study) · Added Mon, Nov 2 · Last updated 2026-11-02
A co-owner estimates it brings in 1 to 2 new customers a week, about a 5 to 10% increase in volume, and says one extra job a month covers its cost. These are the owners' estimates in a case study written by Fullbay. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: Smith.ai alternatives for small business: real examples
Rite Wrench is a mobile truck, trailer and heavy-equipment repair business in Fort Lauderdale, Florida, run by two co-owners. Their techs are out on the road, so calls got missed. They turned on Claudia, the AI receptionist built into Fullbay, their shop software. It answers, takes the details and gives the team a transcript.
Fullbay Claudia (AI receptionist).
A co-owner estimates it brings in 1 to 2 new customers a week, about a 5 to 10% increase in volume, and says one extra job a month covers its cost. These are the owners' estimates in a case study written by Fullbay. (as reported by the source)
Turn on the AI receptionist inside the shop software you already use. Tell it what services you offer and what details to collect (unit, location, problem). Send missed and after-hours calls to it.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [shop], a mobile truck and trailer repair business. Get the caller's name, company, phone, unit type, where the vehicle is and what's wrong. Ask if it's broken down on the road. Don't quote prices. Tell them a tech will call back shortly.
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Jim Eicher at Moser's Motors, an auto business, was already using an AI receptionist from Smith.ai, and he says it worked fine. But as he added a CRM, automated email and texting, each came with an extra monthly charge. He tried Callacy free for a month, tested how natural the AI sounded himself, then switched.
The Hive, an auto repair shop in Moscow, Idaho, set an AI to pick up calls after 15 seconds of ringing. In two weeks it answered 60 calls that would have been missed and booked 15 appointments, which the case study puts at over $10,000 in added revenue.
A 3-bay repair shop in Auckland with two mechanics and a part-time receptionist added an AI that answers calls and texts 24/7, books into Google Calendar and sends reminders. After 90 days: 24% more booked appointments, 55% fewer no-shows and about $4,200 more a month.