Jim Eicher at Moser's Motors, an auto business, was already using an AI receptionist from Smith.ai, and he says it worked fine. But as he added a CRM, automated email and texting, each came with an extra monthly charge. He tried Callacy free for a month, tested how natural the AI sounded himself, then switched.
Business type: Auto repair shops. Tool used: Callacy AI Front Desk. Result: He says the old add-ons were $50 for CRM, $40 for automated email and $30 for texting. Callacy is $89 for everything he uses, and he now just checks a dashboard. He also says the business grew about 230% around two months in, but that's his overall growth, not something the tool alone caused. Reported in Callacy's case study.
Source: Callacy (Company case study) · Added Mon, Nov 2 · Last updated 2026-11-02
He says the old add-ons were $50 for CRM, $40 for automated email and $30 for texting. Callacy is $89 for everything he uses, and he now just checks a dashboard. He also says the business grew about 230% around two months in, but that's his overall growth, not something the tool alone caused. Reported in Callacy's case study. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: Smith.ai alternatives for small business: real examples
Jim Eicher at Moser's Motors, an auto business, was already using an AI receptionist from Smith.ai, and he says it worked fine. But as he added a CRM, automated email and texting, each came with an extra monthly charge. He tried Callacy free for a month, tested how natural the AI sounded himself, then switched.
Callacy AI Front Desk.
He says the old add-ons were $50 for CRM, $40 for automated email and $30 for texting. Callacy is $89 for everything he uses, and he now just checks a dashboard. He also says the business grew about 230% around two months in, but that's his overall growth, not something the tool alone caused. Reported in Callacy's case study. (as reported by the source)
Add up what you pay for your current answering setup, including add-ons. Make a list of what you need: calls, texts, emails, booking, CRM. Ask any new vendor about hidden charges.
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Compare these two answering options for my shop. Option A: [plan and add-ons with prices]. Option B: [plan with prices]. List what each includes for calls, texts, email, booking and CRM, the total monthly cost, and questions I should ask before switching.
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The Hive, an auto repair shop in Moscow, Idaho, set an AI to pick up calls after 15 seconds of ringing. In two weeks it answered 60 calls that would have been missed and booked 15 appointments, which the case study puts at over $10,000 in added revenue.
A 3-bay repair shop in Auckland with two mechanics and a part-time receptionist added an AI that answers calls and texts 24/7, books into Google Calendar and sends reminders. After 90 days: 24% more booked appointments, 55% fewer no-shows and about $4,200 more a month.
Logan Square Auto Repair, a family-owned shop in Chicago, was leaving 28% of calls unanswered. An AI now answers calls and chat, books into its schedule, follows up on services customers declined, and ran a fall safety checkup offer. It booked 538 appointments, and the shop had its highest car count ever within a month.