True Medical Spa uses Podium phones and its AI Employee, Avery, to pull insights from every call, respond to new leads in minutes, keep following up, and send bookings and payment requests. The team also uses campaigns and payments to pre-sell treatments.
Business type: Salons & spas. Tool used: Podium Phones + AI Employee (Avery) + campaigns + payments. Result: The source reports 7 appointments booked by the AI in 30 days, 91% payment collection and 144% more Google reviews. Some of these results cover the whole Podium system, not only the AI. Published by the tool maker.
Source: Podium (Company case study) · Added Fri, Oct 30 · Last updated 2026-10-30
The source reports 7 appointments booked by the AI in 30 days, 91% payment collection and 144% more Google reviews. Some of these results cover the whole Podium system, not only the AI. Published by the tool maker. (as reported by the source)
True Medical Spa uses Podium phones and its AI Employee, Avery, to pull insights from every call, respond to new leads in minutes, keep following up, and send bookings and payment requests. The team also uses campaigns and payments to pre-sell treatments.
Podium Phones + AI Employee (Avery) + campaigns + payments.
The source reports 7 appointments booked by the AI in 30 days, 91% payment collection and 144% more Google reviews. Some of these results cover the whole Podium system, not only the AI. Published by the tool maker. (as reported by the source)
Put calls, texts and DMs in one inbox. Let the AI reply to new leads within minutes and keep following up. Send booking links and payment requests by text.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
Follow up with this lead for [med spa]: [name, treatment asked about]. Send a short, friendly text, answer their question, and offer two consult times. If no reply in 2 days, send one gentle reminder.
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A salon losing money to no-shows moved bookings to WhatsApp with 24h and 1h reminders, a Google review request after each visit, and a rebooking message 3 to 5 weeks later based on the service.
Mirelle Institute for Anti-Aging Medicine is a boutique med spa in Manasquan, New Jersey, run by a nurse practitioner. Its last AI receptionist sounded robotic and dropped calls. The new one qualifies leads from Google Ads, books through booking links, explains the $50 appointment deposit and lets callers ask for a live person anytime.
ZO Skin Centre Dallas is a skin and aesthetics clinic. Its front desk was swamped by calls, texts, social DMs and walk-ins. In May 2024 it switched on Podium's AI Employee, Avery, which replies to messages, answers questions and qualifies leads, including every message that comes in after hours.