Bright Beauty Medspa is an aesthetics practice in Orem, Utah, opened in 2023. Shoppers move on fast if nobody answers, so the team was replying to messages personally late at night. They moved to Podium, which replaced three tools, and its AI, Avery, now replies to leads and books appointments 24/7.
Business type: Salons & spas. Tool used: Podium AI Employee (Avery) + Podium EMR. Result: The source reports 24/7 coverage and 30+ hours saved per month, though that covers the whole system switch, not only the AI. The founders say people are booking more because the AI keeps the conversation going. Published by the tool maker.
Source: Podium (Company case study) · Added Fri, Oct 30 · Last updated 2026-10-30
The source reports 24/7 coverage and 30+ hours saved per month, though that covers the whole system switch, not only the AI. The founders say people are booking more because the AI keeps the conversation going. Published by the tool maker. (as reported by the source)
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Bright Beauty Medspa is an aesthetics practice in Orem, Utah, opened in 2023. Shoppers move on fast if nobody answers, so the team was replying to messages personally late at night. They moved to Podium, which replaced three tools, and its AI, Avery, now replies to leads and books appointments 24/7.
Podium AI Employee (Avery) + Podium EMR.
The source reports 24/7 coverage and 30+ hours saved per month, though that covers the whole system switch, not only the AI. The founders say people are booking more because the AI keeps the conversation going. Published by the tool maker. (as reported by the source)
Bring leads, patient messages and booking into one system. Let the AI answer new leads and book them at any hour. Keep staff on the patients in front of them during the day.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer new leads for [med spa] day and night. Answer questions about [treatments], ask what result they want, and book a consult in an open slot. Tell them a provider will confirm details.
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