Bevri is a Georgian restaurant in California. After the pandemic it was so short-staffed that sometimes one server, or one owner, ran the floor, and the phone just rang. Owner Pavel Sirotin set up Goodcall's automated phone system in September 2021 to answer the common questions.
Business type: Restaurants & cafés. Tool used: Goodcall (AI phone agent). Result: The owner told Restaurant Dive (October 2022) that Goodcall helped answer more than 4,000 calls, and he figures about five minutes saved per call. He says servers freed from the phone gave dine-in guests a better experience.
Source: Restaurant Dive (Company case study) · Added Mon, Nov 2 · Last updated 2026-11-02
The owner told Restaurant Dive (October 2022) that Goodcall helped answer more than 4,000 calls, and he figures about five minutes saved per call. He says servers freed from the phone gave dine-in guests a better experience. (as reported by the source)
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Bevri is a Georgian restaurant in California. After the pandemic it was so short-staffed that sometimes one server, or one owner, ran the floor, and the phone just rang. Owner Pavel Sirotin set up Goodcall's automated phone system in September 2021 to answer the common questions.
Goodcall (AI phone agent).
The owner told Restaurant Dive (October 2022) that Goodcall helped answer more than 4,000 calls, and he figures about five minutes saved per call. He says servers freed from the phone gave dine-in guests a better experience. (as reported by the source)
List the questions callers ask most: hours, ordering, whether you're open. Set the AI to answer those and point people to online ordering. Make sure it passes calls it can't handle to the restaurant.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer the phone for [restaurant]. Give hours, the address and how to order online, and answer common menu questions. If you can't help, transfer the call to the restaurant. Keep it short and friendly.
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