Carolina Pines Dentistry is a dental office in North Carolina. Its owner dentist talked on a dental marketing podcast about adding an AI receptionist that answers missed new-patient calls and books after-hours visits instead of sending them to voicemail. The podcast host's company sells a dental AI receptionist, so keep that in mind.
Business type: Clinics & dental. Tool used: AI receptionist (not named in the episode notes). Result: Over 5 months, the episode reports 19 of 28 missed new-patient calls still got booked, and that one patient booked by the AI paid for the tool for the whole year, then booked their whole family.
Source: Dental Marketing Goat podcast, Episode 282 (Owner's own story) · Added Wed, Oct 28 · Last updated 2026-10-28
Over 5 months, the episode reports 19 of 28 missed new-patient calls still got booked, and that one patient booked by the AI paid for the tool for the whole year, then booked their whole family. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: AI receptionist for dental offices: real examples and how to set one up
Carolina Pines Dentistry is a dental office in North Carolina. Its owner dentist talked on a dental marketing podcast about adding an AI receptionist that answers missed new-patient calls and books after-hours visits instead of sending them to voicemail. The podcast host's company sells a dental AI receptionist, so keep that in mind.
AI receptionist (not named in the episode notes).
Over 5 months, the episode reports 19 of 28 missed new-patient calls still got booked, and that one patient booked by the AI paid for the tool for the whole year, then booked their whole family. (as reported by the source)
Route missed and after-hours calls to the AI receptionist instead of voicemail. Have it focus on new patients: collect their details and book a first visit. Let your front desk handle calls during the day as usual.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [practice] when the front desk can't pick up and after hours. If the caller is a new patient, get their name, phone, insurance and reason for the visit, and book the first open new-patient time in [system]. Tell them the office will confirm by [text/email].
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