Catch new patient calls while you treat patients one-on-one
Quick answer
Dat Cao runs Native Physical Therapy, a solo practice in Annapolis, Maryland that treats athletes. Many people prefer to call with questions, usually while he is with a patient. An AI receptionist now answers, asks what the pain is stopping them from doing, blocks spam and emails him a summary within seconds.
Business type: Clinics & dental. Tool used: Smith.ai AI Receptionist. Result: He keeps a 100% booking rate from leads who leave messages with the AI receptionist. He says a receptionist would have cost $1,500 a month.
Source: Smith.ai case study (Company case study) · Added Thu, Oct 22 · Last updated 2026-10-23
Add your common questions, like directions and what to expect.
Write qualifying questions about the patient's goals, not just where it hurts.
Turn on spam blocking.
Read the email summary and call back with context.
Result
He keeps a 100% booking rate from leads who leave messages with the AI receptionist. He says a receptionist would have cost $1,500 a month. (as reported by the source)
Dat Cao runs Native Physical Therapy, a solo practice in Annapolis, Maryland that treats athletes. Many people prefer to call with questions, usually while he is with a patient. An AI receptionist now answers, asks what the pain is stopping them from doing, blocks spam and emails him a summary within seconds.
Which tool did they use?
Smith.ai AI Receptionist.
What was the result?
He keeps a 100% booking rate from leads who leave messages with the AI receptionist. He says a receptionist would have cost $1,500 a month. (as reported by the source)
How did they set it up?
Add your common questions, like directions and what to expect. Write qualifying questions about the patient's goals, not just where it hurts. Turn on spam blocking.
Answers come only from the source. Questions it doesn't answer are left out.
Starter prompt
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [Practice], a physical therapy clinic. Answer common questions from our FAQ. For new patients, ask where it hurts and what the pain is stopping them from doing. Get their name and number and tell them [Therapist] will call back today.
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Mirelle Institute for Anti-Aging Medicine is a boutique med spa in Manasquan, New Jersey, run by a nurse practitioner. Its last AI receptionist sounded robotic and dropped calls. The new one qualifies leads from Google Ads, books through booking links, explains the $50 appointment deposit and lets callers ask for a live person anytime.
A two-location dental group put an AI receptionist on calls it was missing (about 500 a month), booking patients straight into the schedule. The vendor reports $134k in booked production from September 2025 to April 2026, including $34k in the first full month.
A Grapevine, TX chiropractic and acupuncture clinic with 150+ calls a month put a 24/7 AI on the phones. In the first 30 days it handled 172 calls and booked 32 new appointments, plus many text threads, so staff could focus on patients in the chair.
