RolfPros is a one-person Rolfing (hands-on bodywork) practice in the Denver Tech Center with no front desk. Calls went to voicemail while the owner was with clients, and most callers didn't leave a message. He built an AI receptionist named Lisa from his own answers to the questions new callers ask. She answers 24/7, explains the service and fees, and books appointments into his calendar. Anything clinical goes to him.
Business type: Clinics & dental. Tool used: Zoom Virtual Agent Receptionist with Zoom Scheduler. Result: In one recent week the owner reported a 100% resolution rate (no caller needed to be passed on) and about 14 back-and-forth exchanges per conversation. A new client can call late at night and hang up with a confirmed appointment.
Source: Zoom blog (Company case study) · Added Mon, Oct 26 · Last updated 2026-10-26
In one recent week the owner reported a 100% resolution rate (no caller needed to be passed on) and about 14 back-and-forth exchanges per conversation. A new client can call late at night and hang up with a confirmed appointment. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
RolfPros is a one-person Rolfing (hands-on bodywork) practice in the Denver Tech Center with no front desk. Calls went to voicemail while the owner was with clients, and most callers didn't leave a message. He built an AI receptionist named Lisa from his own answers to the questions new callers ask. She answers 24/7, explains the service and fees, and books appointments into his calendar. Anything clinical goes to him.
Zoom Virtual Agent Receptionist with Zoom Scheduler.
In one recent week the owner reported a 100% resolution rate (no caller needed to be passed on) and about 14 back-and-forth exchanges per conversation. A new client can call late at night and hang up with a confirmed appointment. (as reported by the source)
Get your online calendar working first (here, Zoom Scheduler). Write down the questions new callers always ask, answered in your own words. Set a firm line: the AI handles questions and booking, anything clinical goes to you.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You are the receptionist for [Practice]. Answer only from these answers: [what we do, fees, insurance, location]. Ask if the caller is new. Offer open times from the calendar and book one. If they ask anything medical, say [owner] will call them back and take their number.
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A two-location dental group put an AI receptionist on calls it was missing (about 500 a month), booking patients straight into the schedule. The vendor reports $134k in booked production from September 2025 to April 2026, including $34k in the first full month.
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