Warner Super Service is a plumbing, heating and cooling company in Oxon Hill, Maryland. It tried voicemail, an overnight call manager and an answering service that charged by the minute. After losing an HVAC sale over a weekend, it added an AI employee that answers after hours and during busy periods, and captures lead details.
Business type: Contractors & home services. Tool used: Podium AI Employee (Voice AI). Result: The office manager says the old answering service cost $800 to $1,500 a month. The company dropped it after adding the AI employee.
Source: Podium (case study) (Company case study) · Added Thu, Oct 29 · Last updated 2026-10-29
The office manager says the old answering service cost $800 to $1,500 a month. The company dropped it after adding the AI employee. (as reported by the source)
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Warner Super Service is a plumbing, heating and cooling company in Oxon Hill, Maryland. It tried voicemail, an overnight call manager and an answering service that charged by the minute. After losing an HVAC sale over a weekend, it added an AI employee that answers after hours and during busy periods, and captures lead details.
Podium AI Employee (Voice AI).
The office manager says the old answering service cost $800 to $1,500 a month. The company dropped it after adding the AI employee. (as reported by the source)
Look at what your answering service costs each month. Send after-hours calls and busy-time calls to the AI. Have it collect the caller's details and the job.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer [company]'s phone after hours and when our team is busy. Find out if the caller needs plumbing, heating or cooling help, how urgent it is, and their name, address and phone. Book them if there's an open slot. Send every call summary to [office email].
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