Nature's Designers, a landscape contractor in Wisconsin with a maintenance division and a construction division, got the phones back on the owner when his office manager went back to a day job. An AI receptionist now asks which division the caller needs, turns away mowing-only work, gets the details and transfers urgent calls.
Business type: Contractors & home services. Tool used: Upfirst AI receptionist. Result: About half of all calls are off the owner's plate, he says, and the important ones still reach him.
Source: Upfirst customer story (Company case study) · Last updated 2026-10-19
About half of all calls are off the owner's plate, he says, and the important ones still reach him. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: AI answering service for contractors: real examples and how to set one up
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [Landscaping Company]. First ask: is this about ongoing maintenance like lawn care or cleanups, or a new landscape design or build project? Get name, address, phone and what they want. We don't do mowing-only jobs, so politely say so. Transfer urgent calls to [owner's number].
A Texas HVAC and plumbing company swapped voicemail for an AI agent on after-hours and overflow calls, plus instant replies to web leads and follow-ups on old estimates. It reports 90+ bookings a month by AI.
The owner of Adkins Ranch & Land Care, a land care business in El Dorado County, California, often can't hear his phone over tractors and brush cutters. An AI receptionist now answers with the business name, takes the caller's details, filters spam and remembers returning callers. He reads or listens to every call from his phone.
A voice agent on a Florida plumber's existing number sorts calls into routine, urgent or emergency, books visits, and sends real emergencies to the owner's cell. In one 30-day window it reports 39 calls answered, 56% booked as work, and $38,674 in revenue.