Eye Q Optometry is an eye care practice. A remote team member answers during the day, but after hours patients avoided voicemail, and the messages they did leave were vague, so mornings were spent calling back. The practice set up Weave's AI receptionist for after hours. It answers questions and collects appointment requests for staff to review.
Business type: Clinics, dental & vet. Tool used: Weave AI Receptionist. Result: Weave reports that in under 60 days it handled 270+ after-hours calls, captured 35+ appointment requests worth an estimated $5,900+ (based on the price of a standard eye exam), and saves staff 2 to 3 hours a week. These are Weave's figures.
Source: Weave (Company case study) · Added Mon, Nov 2 · Last updated 2026-11-02
Weave reports that in under 60 days it handled 270+ after-hours calls, captured 35+ appointment requests worth an estimated $5,900+ (based on the price of a standard eye exam), and saves staff 2 to 3 hours a week. These are Weave's figures. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: AI receptionist for dental offices: real examples and how to set one up
Guide: Smith.ai alternatives for small business: real examples
More businesses doing this job: Which AI tools answer customers after hours for small businesses · Which AI tools replace voicemail or an answering service
Eye Q Optometry is an eye care practice. A remote team member answers during the day, but after hours patients avoided voicemail, and the messages they did leave were vague, so mornings were spent calling back. The practice set up Weave's AI receptionist for after hours. It answers questions and collects appointment requests for staff to review.
Weave AI Receptionist.
Weave reports that in under 60 days it handled 270+ after-hours calls, captured 35+ appointment requests worth an estimated $5,900+ (based on the price of a standard eye exam), and saves staff 2 to 3 hours a week. These are Weave's figures. (as reported by the source)
Turn the AI on only when the office is closed. Load your common questions and answers. Have it collect appointment requests with clear notes.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer after-hours calls for [practice], an eye care clinic. Answer questions about hours and services. For appointment requests, get the patient's name, phone, date of birth, insurance and reason for the visit. Say the team will call back in the morning.
Is this your business? Show you're featured. Paste this code into your website. The badge links back to this page.
<a href="https://smallbizagentusecases.com/use-cases/optometry-practice-ai-answers-after-hours/" title="Featured on Small Biz Agent Use Cases"><img src="https://smallbizagentusecases.com/badge/featured.svg" alt="Featured on Small Biz Agent Use Cases" width="250" height="56"></a>About the badge
A two-location dental group put an AI receptionist on calls it was missing (about 500 a month), booking patients straight into the schedule. The vendor reports $134k in booked production from September 2025 to April 2026, including $34k in the first full month.
A Grapevine, TX chiropractic and acupuncture clinic with 150+ calls a month put a 24/7 AI on the phones. In the first 30 days it handled 172 calls and booked 32 new appointments, plus many text threads, so staff could focus on patients in the chair.
A dentist running two offices with a single receptionist put an AI on both phone lines. In its first 90 days it handled 1,700+ calls and booked 184 appointments into the practice software, including 12 new patients, about $230K in production.