Cut missed landscaping calls with an AI agent on a shared team phone line
Quick answer
CMG Landscaping, near Philadelphia in Chester Springs, Pennsylvania, moved its calls to one shared team number in Quo and turned on Quo's Sona AI Agent to answer calls nobody picks up. The team also connected Quo to Jobber, its job software, and uses ChatGPT on call data. An office manager and receptionist work the same line.
Business type: Contractors & home services. Tool used: Quo (formerly OpenPhone) + Sona AI Agent + Jobber. Result: The source says the missed-call rate fell from 43% to 7% by using Sona AI Agent. That came alongside other changes, like hiring office staff, so not all of it is down to AI.
Source: Quo customer story (Company case study) · Added Tue, Oct 27 · Last updated 2026-10-27
Move your business calls to one shared team number everyone can see.
Turn on an AI agent to answer calls the team misses.
Connect your phone system to your job software, like Jobber.
Check the missed-call rate every month to see if it's working.
Result
The source says the missed-call rate fell from 43% to 7% by using Sona AI Agent. That came alongside other changes, like hiring office staff, so not all of it is down to AI. (as reported by the source)
CMG Landscaping, near Philadelphia in Chester Springs, Pennsylvania, moved its calls to one shared team number in Quo and turned on Quo's Sona AI Agent to answer calls nobody picks up. The team also connected Quo to Jobber, its job software, and uses ChatGPT on call data. An office manager and receptionist work the same line.
Which tool did they use?
Quo (formerly OpenPhone) + Sona AI Agent + Jobber.
What was the result?
The source says the missed-call rate fell from 43% to 7% by using Sona AI Agent. That came alongside other changes, like hiring office staff, so not all of it is down to AI. (as reported by the source)
How did they set it up?
Move your business calls to one shared team number everyone can see. Turn on an AI agent to answer calls the team misses. Connect your phone system to your job software, like Jobber.
Answers come only from the source. Questions it doesn't answer are left out.
Starter prompt
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
I run a landscaping company with [number] crews. Help me set rules for an AI agent that answers missed calls: what to ask, what to book, and which calls to send to my office manager.
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