Glendale Heating & Air is a family-owned HVAC company in the Seattle area (Burien, WA) with 11 trucks, 6 service techs and 5 installers. For 28 years the co-owner took every after-hours call personally. The company replaced its answering service with Podium's Voice AI, which answers routine questions and books appointments after hours.
Business type: Contractors & home services. Tool used: Podium Voice AI. Result: Podium reports 49 extra jobs booked in 30 days, with 45% booked after hours, and says the AI helped capture 50% more leads after hours. The co-owner says they no longer need an answering service.
Source: Podium (case study) (Company case study) · Added Thu, Oct 29 · Last updated 2026-10-29
Podium reports 49 extra jobs booked in 30 days, with 45% booked after hours, and says the AI helped capture 50% more leads after hours. The co-owner says they no longer need an answering service. (as reported by the source)
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Glendale Heating & Air is a family-owned HVAC company in the Seattle area (Burien, WA) with 11 trucks, 6 service techs and 5 installers. For 28 years the co-owner took every after-hours call personally. The company replaced its answering service with Podium's Voice AI, which answers routine questions and books appointments after hours.
Podium Voice AI.
Podium reports 49 extra jobs booked in 30 days, with 45% booked after hours, and says the AI helped capture 50% more leads after hours. The co-owner says they no longer need an answering service. (as reported by the source)
Forward after-hours and overflow calls to the voice AI. Load your common questions, service area and booking rules. Let it book appointments straight into your schedule.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer after-hours calls for [company], an HVAC company in [area]. Answer questions about our services, hours and service area. For a repair or tune-up, collect name, address, phone, the problem and system type, then book the next open slot. If there is no heat in freezing weather, a gas smell or water leaking from the unit, tell them we'll call right back and alert [on-call number].
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