Carlsbad Heating & Cooling is an HVAC company in Carlsbad, New Mexico. Keeping up with customer calls was eating into the team's evenings and weekends. Now staff answer during business hours, and if nobody picks up within four rings, or the call comes after hours or on a weekend, Podium's AI employee answers and schedules the appointment.
Business type: Contractors & home services. Tool used: Podium AI Employee. Result: The office manager says the phones are now covered almost 24/7 by a person or the AI, which gave the team its evenings and weekends back. No booking numbers are given.
Source: Podium (case study) (Company case study) · Added Thu, Oct 29 · Last updated 2026-10-29
The office manager says the phones are now covered almost 24/7 by a person or the AI, which gave the team its evenings and weekends back. No booking numbers are given. (as reported by the source)
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Carlsbad Heating & Cooling is an HVAC company in Carlsbad, New Mexico. Keeping up with customer calls was eating into the team's evenings and weekends. Now staff answer during business hours, and if nobody picks up within four rings, or the call comes after hours or on a weekend, Podium's AI employee answers and schedules the appointment.
Podium AI Employee.
The office manager says the phones are now covered almost 24/7 by a person or the AI, which gave the team its evenings and weekends back. No booking numbers are given. (as reported by the source)
Keep your team answering calls during business hours. Set the AI to pick up after a set number of rings (here, four). Turn it on for nights and weekends too.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer [company]'s calls when no one picks up within four rings, after hours and on weekends. Greet callers by our company name, find out what they need, and book an appointment in an open slot. Tell them a person will confirm on the next business day if needed.
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